Settings and activity

11 results found

1. Internal call recording per user disable feature for automatic call recording

   25 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keith commented  ·  Jan 16, 2026  ·  Edit…  ·  Delete…

   There are situations where calls transferred to our Claims department are being recorded. We've tried many different settings, but it is still happening. We need a way to ensure that calls to certain users or departments are never recorded.

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   Keith supported this idea  ·  Jan 16, 2026

2. Enable Requeue Cancelation or Recovery When Transfer Fails

   5 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Keith supported this idea  ·  Jan 7, 2026

3. Enhanced Requeue Controls: Add Clear Option to Return to Caller Without Completing Transfer

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Keith supported this idea  ·  Jan 7, 2026

4. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   31 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Keith commented  ·  Jan 7, 2026  ·  Edit…  ·  Delete…

   This is also an issue for us.

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   Keith supported this idea  ·  Jan 7, 2026

5. ability to create template for updating presence key - cisco phones

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keith commented  ·  Jan 6, 2026  ·  Edit…  ·  Delete…

   It makes no sense that RingCentral would sell Cisco phones that are not fully supported on their system. Had we known this, we might have picked a non-Cisco device.

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   Keith supported this idea  ·  Jan 6, 2026

6. Cancelling a requeued call

   40 votes

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   Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Keith supported this idea  ·  Jan 5, 2026

7. requeue

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Keith supported this idea  ·  Jan 5, 2026

8. Add filter for Holiday 'Queue is Open' System Alerts

   84 votes

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   New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Keith supported this idea  ·  Dec 23, 2025

9. Extension dialing between CX and EX

   132 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Keith supported this idea  ·  Dec 23, 2025

10. call offers for the longest wait time

    208 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Keith supported this idea  ·  Dec 23, 2025

11. INTERCEPT

    39 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Keith supported this idea  ·  Dec 23, 2025