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Settings and activity

10 results found

  1. Enable Requeue Cancelation or Recovery When Transfer Fails

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Keith supported this idea  · 

  2. Enhanced Requeue Controls: Add Clear Option to Return to Caller Without Completing Transfer

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

    19 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Keith commented  · 

    This is also an issue for us.

    Keith supported this idea  · 

  4. ability to create template for updating presence key - cisco phones

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Keith commented  · 

    It makes no sense that RingCentral would sell Cisco phones that are not fully supported on their system. Had we known this, we might have picked a non-Cisco device.

    Keith supported this idea  · 

  5. Cancelling a requeued call

    40 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Keith supported this idea  · 

  6. requeue

    7 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Keith supported this idea  · 

  7. Add filter for Holiday 'Queue is Open' System Alerts

    83 votes

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    New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Keith supported this idea  · 

  8. Extension dialing between CX and EX

    130 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Keith supported this idea  · 

  9. call offers for the longest wait time

    205 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Keith supported this idea  · 

  10. INTERCEPT

    38 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Keith supported this idea  ·