Settings and activity

29 results found

1. Screen Calling for Outbound Dialer

   8 votes

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2025

2. Restrict Call Queue Number to show as the OBCID for the queue members.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 2, 2025

3. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

   19 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Sep 30, 2025

4. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

   10 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Sep 16, 2025

5. Disable RNA functionality

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Aug 27, 2025

6. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

   9 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Aug 22, 2025

7. Simultaneous Ring option for Call Queues/Skill

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Aug 4, 2025

8. RCX - Realtime Dashboard Access

   9 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Jul 31, 2025

9. Dashboard for agents in RingCX | Agent platform.

   49 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Jul 28, 2025

10. Enable hyperlink to External URL column for RingCX Outbound dialer

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 17, 2025

11. Live Transcription on RingCX

    8 votes

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    Planned  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 3, 2025

12. RingCX Voice Queue Call Distribution

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jun 25, 2025

13. Add Rotational setup for call queue

    28 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jun 18, 2025

14. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  May 29, 2025

15. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Apr 28, 2025

16. Ability to delete multiple messages in digital queues

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Apr 1, 2025

17. Spam detection for chats

    27 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Apr 1, 2025

18. Add Glip / MVP messaging as a native channel in CXone

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Oct 2, 2024

19. Full Agent Login Time Reporting Capabilities

    39 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 5, 2024

20. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

    Melanie supported this idea  ·  Jun 14, 2024