Settings and activity

31 results found

1. Improve AI Transcription

   39 votes

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Nov 17, 2025

2. display queue name when call comes in in embedded RingCX for Zoho

   8 votes

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   1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Planned  ·  AdminPaula (Group Product Manager, RingCentral) responded

   This is planned for 26.1.1 release

   Melanie supported this idea  ·  Oct 30, 2025

3. Screen Calling for Outbound Dialer

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2025

4. Restrict Call Queue Number to show as the OBCID for the queue members.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 2, 2025

5. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

   19 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Sep 30, 2025

6. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

   11 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Sep 16, 2025

7. Disable RNA functionality

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Aug 27, 2025

8. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

   9 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Aug 22, 2025

9. Simultaneous Ring option for Call Queues/Skill

   15 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Aug 4, 2025

10. RCX - Realtime Dashboard Access

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 31, 2025

11. Dashboard for agents and supervisors in RingCX

    67 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 28, 2025

12. Enable hyperlink to External URL column for RingCX Outbound dialer

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 17, 2025

13. Live Transcription on RingCX

    18 votes

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    1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

    Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

    Melanie supported this idea  ·  Jul 3, 2025

14. RingCX Voice Queue Call Distribution

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jun 25, 2025

15. Add Rotational setup for call queue

    28 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jun 18, 2025

16. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  May 29, 2025

17. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Apr 28, 2025

18. Ability to delete multiple messages in digital queues

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Apr 1, 2025

19. Spam detection for chats

    28 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Apr 1, 2025

20. Add Glip / MVP messaging as a native channel in CXone

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Oct 2, 2024