← RingCentral Ideas

Settings and activity

17 results found

  1. Add Rotational setup for call queue

    23 votes
    5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melanie supported this idea  · 

  2. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  3. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melanie supported this idea  · 

  4. Ability to delete multiple messages in digital queues

    6 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Melanie supported this idea  · 

  5. Spam detection for chats

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  6. Add Glip / MVP messaging as a native channel in CXone

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melanie supported this idea  · 

  7. Full Agent Login Time Reporting Capabilities

    36 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  8. Remove missed call from queue members if answered

    216 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melanie supported this idea  · 

  9. Disable HUD park notification

    28 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melanie supported this idea  · 

  10. Longest Idle Call Queue Fix

    50 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  11. Public Park Call to keep the Original Caller's Caller ID.

    9 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melanie shared this idea  · 

  12. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Call Screening on RC Unified App

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Please include the "Interpreter" feature that ZOOM has, thanks

    13 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  15. Change User's Presence from Admin Portal

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. SMS/Text Templates

    80 votes
    47 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  17. Idle behavior shows users offline even though they are available and logged into RC.

    131 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?