Settings and activity

37 results found

1. Ability for agents to manually schedule a callback for a customer without using dialer

   7 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Apr 9, 2026

2. Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

   19 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Apr 3, 2026

3. Extension dialing between CX and EX

   152 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Feb 27, 2026

4. UI/UX Alignment: REX Supervisor Interface Parity with RCX

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   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Jan 26, 2026

5. Consolidation of REX and RCX Analytics

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Jan 26, 2026

6. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   41 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Jan 14, 2026

7. Improve AI Transcription

   43 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Nov 17, 2025

8. display queue name when call comes in in embedded RingCX for Zoho

   8 votes

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   Implemented  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 30, 2025

9. Screen Calling for Outbound Dialer

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2025

10. Restrict Call Queue Number to show as the OBCID for the queue members.

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Oct 2, 2025

11. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    22 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Sep 30, 2025

12. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    11 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Sep 16, 2025

13. Disable RNA functionality

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Aug 27, 2025

14. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

    10 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Aug 22, 2025

15. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Aug 4, 2025

16. RCX - Realtime Dashboard Access

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 31, 2025

17. Dashboard for agents and supervisors in RingCX

    79 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 28, 2025

18. Enable hyperlink to External URL column for RingCX Outbound dialer

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 17, 2025

19. Live Transcription on RingCX

    20 votes

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    3 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

    Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

    Melanie supported this idea  ·  Jul 3, 2025

20. RingCX Voice Queue Call Distribution

    18 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jun 25, 2025