Settings and activity

12 results found

1. Add Glip / MVP messaging as a native channel in CXone

   8 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Melanie supported this idea  ·  Oct 2, 2024

2. Full Agent Login Time Reporting Capabilities

   30 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Jul 5, 2024

3. Remove missed call from queue members if answered

   207 votes

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   25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

   Melanie supported this idea  ·  Jun 14, 2024

4. Disable HUD park notification

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Jun 5, 2024

5. Longest Idle Call Queue Fix

   34 votes

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   4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Mar 5, 2024

6. Public Park Call to keep the Original Caller's Caller ID.

   8 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melanie shared this idea  ·  Feb 22, 2024

7. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   179 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Planned for November 2024!

8. Call Screening on RC Unified App

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Please include the "Interpreter" feature that ZOOM has, thanks

   13 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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10. Change User's Presence from Admin Portal

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. SMS/Text Templates

    79 votes

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    47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    
    

    Thank you! 

12. Idle behavior shows users offline even though they are available and logged into RC.

    116 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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