Settings and activity

11 results found

1. Abandoned Call Tracking Feature

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   48 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gianelle commented  ·  Aug 7, 2025  ·  Edit…  ·  Delete…

   Very important feature !
   Also calls forwarding to an overflow call queue should not be marked an abandoned call.

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   Gianelle supported this idea  ·  Aug 7, 2025

2. Detailed report of abandoned calls in a call queue in analytics

   33 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Gianelle supported this idea  ·  Aug 7, 2025

3. Remove abandoned calls where someone hangs up at 8 sec or less

   12 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gianelle supported this idea  ·  Aug 7, 2025

4. Determine the phone numbers from Abandoned calls from Analytics Report

   9 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Gianelle supported this idea  ·  Aug 7, 2025

5. Email triggered for Abandoned calls

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Gianelle supported this idea  ·  Aug 7, 2025

6. Analytics Abandoned calls

   4 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gianelle supported this idea  ·  Aug 7, 2025

7. Abandoned Call queue Rate

   13 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Gianelle commented  ·  Aug 7, 2025  ·  Edit…  ·  Delete…

   Also call forwarded to an overflow queue should not be marked as abandoned.

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   Gianelle supported this idea  ·  Aug 7, 2025

8. Increase the number of callers allowed in queue to 50 callers

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gianelle commented  ·  Mar 6, 2025  ·  Edit…  ·  Delete…

   We would like to request an update to increase the maximum number of callers allowed in the queue. Currently, we have to create multiple overflow queues due to the 25-caller limit, which impacts our reporting accuracy.

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   Gianelle supported this idea  ·  Aug 22, 2024
   Gianelle shared this idea  ·  Feb 22, 2024

9. Increase Maximum Callers from 25 in the Call queue

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gianelle commented  ·  Mar 6, 2025  ·  Edit…  ·  Delete…

   We would like to request an update to increase the maximum number of callers allowed in the queue. Currently, we have to create multiple overflow queues due to the 25-caller limit, which impacts our reporting accuracy.

   Save Submitting...
   Gianelle supported this idea  ·  Mar 6, 2025

10. Allow Admins to set defaults for the Display Number settings

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gianelle shared this idea  ·  Nov 11, 2024

11. Phone System Admin Role - Only access specific site

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gianelle shared this idea  ·  Aug 22, 2024