Settings and activity

87 results found

1. Feature to forward the voicemail to a different platform such as Klara

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Jan 10, 2024

2. Recover all Details for Deleted User

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Angela Dasigan commented  ·  Jan 12, 2024  ·  Edit…  ·  Delete…

   Is there a way to restore a deleted user account?I would like to have the option from the Admin Portal to retrieve any of the messages of a deleted user

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3. Option to connect an application to a RingCentral number in receiving MFA

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Jan 11, 2024

4. Ability to forward to an external voicemail when nobody answers the call queue

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Jan 16, 2024

5. Ability of the system to include IVR when adding a custom rule based on called number

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Jan 16, 2024

6. Add the ability to create shortcodes to transfer a RingCentral call to a non-RC numbers

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Jan 18, 2024

7. Add a feature that can copy user settings

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Jan 25, 2024

8. Ability to sync contact even when logged in to different machines

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Feb 1, 2024

9. Ability to add missed call option in the Live Reports

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   0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela Dasigan shared this idea  ·  Feb 5, 2024

10. Ability of the admin to disable voicemail pin of a specific user

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Angela Dasigan shared this idea  ·  Jan 4, 2024

11. Feature to enable the video recording function for certain users

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Angela Dasigan shared this idea  ·  Feb 14, 2024

12. Ability to delete numbe from forwarded call settings

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Angela Dasigan shared this idea  ·  Feb 21, 2024

13. Disable/Enable 2 Factor Authentication on certain users

    24 votes

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    Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Angela Dasigan commented  ·  Feb 23, 2024  ·  Edit…  ·  Delete…

    MABC Admin
    Email: rco@mabc.com
    Ricoh
    (571) 622-3583
    CB# 8042376537 I have a question about MFA. The customer wants to have system-wide MFA allowed but we need it turned off for our super admin account. Is there a role that can be set for the other users to have the option taken from them to turn it off while giving us the ability to turn it off?

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14. Reset Password Option for by one push button

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Angela Dasigan commented  ·  Feb 23, 2024  ·  Edit…  ·  Delete…

    Rob Frood
    Email: rfrood@trafficpenaltytribunal.gov.uk
    01625 445550
    Is there a way for us to reset all the passwords?There's no way in the Admin Portal to change passwords centrally

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15. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

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    Planned  ·  97 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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16. Sync Desktop Contacts with Cell Phone App Contacts

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    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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17. Closed caption in Phone app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Add Public Holidays into the Call Queue Schedule

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

20. To merge the operator and recipient

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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