← RingCentral Ideas

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86 results found

  1. Ability of the system to update E911 automatically after outages

    1 vote
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Angela commented  · 

    UID: 62876135031

    Multiple user's phones lose ERL during power events; how can I fix this so that these settings are put back into place automatically?
    Each time one of my branches has a power event, multiple phones lose their emergency response locations and outbound dialing is restricted until it can be manually fixed in the portal. It looks as though this should be fixing itself automatically based on Automatic Location Updates being enabled and IP Address Range Maps are updated correctly

  2. Integrate WhatsApp to MVP plans

    68 votes
    New  ·  11 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Angela supported this idea  · 

  3. Ability to block robocalls on a per line bases

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Angela supported this idea  · 

  4. On-demand call recording ability to record the call while still connecting to the dialled number

    2 votes
    New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Angela commented  · 

    Working on ACR - the call will immediately record while still connecting to the dialled number

  5. Provide features to personalize the default logging of a subject line.

    6 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Angela supported this idea  · 

  6. Visibility of missed calls from other user/ext to show in the RingCentral app

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Angela supported this idea  · 

  7. Ability to enable MFA for non-SSO accounts

    3 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Angela supported this idea  · 

  8. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    218 votes
    38 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Angela commented  · 

    657780051 UID: Thanks Angela, now I'm noticing this issue has been ongoing since 2016, and it seems the recommended course is going to the ideas forum and writing there. But that's a bit discouraging given others have been voicing this concern for 8 years and it hasn't been addressed. It's really disappointing because our company was told that Ring Central would help with some of these issues, that when our team is 'busy' or 'do not disturb' we wouldn't be disturbed with phone calls - thus our major reason for switching. Was it an intentional lie? Or do you have a sense of when the issue might be addressed?

  9. Ability to retrieve call recording even if the call was transferred to an external number

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angela commented  · 

    Want to have the option for the call recording to be continued even if they transferred the call to an external number

  10. Ability to which Contact Directory to Display in RC for MS Teams Embedded App

    1 vote
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Angela shared this idea  · 

  11. Ability to make outbound calls with IVR

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angela shared this idea  · 

  12. Ability to answer queue calls even if user/extension in on DND

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angela shared this idea  · 

  13. Mirror the area code on a call by call basis

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angela shared this idea  · 

  14. Ability to retrieve sent fax messages beyond 90 days

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angela shared this idea  · 

  15. Personalize CNAM

    20 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angela shared this idea  · 

  16. create a Conference Bridge Report

    2 votes
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Angela shared this idea  · 

  17. Out of office alert on text message

    3 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angela shared this idea  · 

  18. Click-to-dial on Excel

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Angela shared this idea  · 

  19. Ability to view call queue VM from the RC app

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Angela shared this idea  · 

  20. Audit Trail Enhancements

    226 votes
    67 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Angela commented  · 

    If it is signed in to the app, we cannot see it on the audit trail, but if it is accessed on the web portal, it should be showing in the audit trail. It will not show on the audit trail if it is a successful sign in the RingCentral desktop/web app.

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    Angela commented  · 

    but audit trail only gives me 180 days

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