Settings and activity
86 results found
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1 vote
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68 votes
Angela
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3 votesAngela
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2 votes
An error occurred while saving the comment Angela
commented
Working on ACR - the call will immediately record while still connecting to the dialled number
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6 votesAngela
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2 votesAngela
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3 votesAngela
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219 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239An error occurred while saving the comment Angela
commented
657780051 UID: Thanks Angela, now I'm noticing this issue has been ongoing since 2016, and it seems the recommended course is going to the ideas forum and writing there. But that's a bit discouraging given others have been voicing this concern for 8 years and it hasn't been addressed. It's really disappointing because our company was told that Ring Central would help with some of these issues, that when our team is 'busy' or 'do not disturb' we wouldn't be disturbed with phone calls - thus our major reason for switching. Was it an intentional lie? Or do you have a sense of when the issue might be addressed?
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18 votes
An error occurred while saving the comment Angela
commented
Want to have the option for the call recording to be continued even if they transferred the call to an external number
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1 voteAngela
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2 votesAngela
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1 voteAngela
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2 votesAngela
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22 votesAngela
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21 votesAngela
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2 votesAngela
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3 votesAngela
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1 voteUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →Angela
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1 voteAngela
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244 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Angela
commented
If it is signed in to the app, we cannot see it on the audit trail, but if it is accessed on the web portal, it should be showing in the audit trail. It will not show on the audit trail if it is a successful sign in the RingCentral desktop/web app.
An error occurred while saving the comment Angela
commented
but audit trail only gives me 180 days
UID: 62876135031
Multiple user's phones lose ERL during power events; how can I fix this so that these settings are put back into place automatically?
Each time one of my branches has a power event, multiple phones lose their emergency response locations and outbound dialing is restricted until it can be manually fixed in the portal. It looks as though this should be fixing itself automatically based on Automatic Location Updates being enabled and IP Address Range Maps are updated correctly