Settings and activity

192 results found

1. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  May 29, 2025

2. Enhancement Request to show all extensions in the Corporate Directory

   17 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  May 29, 2025

3. Messaging data export in a more legible format

   32 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  May 28, 2025

4. Export message data in a readable format like a conversation in the app

   37 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  May 28, 2025

5. Date Time node in Workflow Studio should default to the same timezone as the account

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Anonymous shared this idea  ·  May 27, 2025

6. Extension dialing between CX and EX

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anonymous shared this idea  ·  May 23, 2025

7. Extension dialing between CX and EX

   144 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Anonymous shared this idea  ·  May 23, 2025

8. Company/Personal EX Contact Phonebook

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  May 23, 2025

9. Program specific transfer button features on handset

   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  May 21, 2025  ·  Edit…  ·  Delete…

   This feature is very important for customers, especially ones that are migrating over from on-premise PBXs that would have had this ability.

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   Anonymous supported this idea  ·  May 21, 2025

10. System-wide Phone Book

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Anonymous shared this idea  ·  May 21, 2025

11. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    127 votes

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    Planned  ·  35 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anonymous commented  ·  May 21, 2025  ·  Edit…  ·  Delete…

    This is a needed feature, and the lack of it makes it feel like RingCX was rushed to production.

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    Anonymous supported this idea  ·  May 21, 2025

12. Set a destination for numbers in inventory

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous shared this idea  ·  May 19, 2025

13. Ability to Show/Hide numbers in Caller ID dropdown

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

    This is a great idea, and something we need for our customer accounts. There needs to be a more seamless way to manage phone numbers for caller ID dropdown selections.

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    Anonymous supported this idea  ·  May 19, 2025

14. Select Agent Queues from Single Pane of Glass or SPOG

    3 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anonymous commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

    Hi Yulia,

    Thank you for pointing that out. I feel it would be good to make this more discoverable. Perhaps having a button or link that says "update session" without having the click the "i" button.

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    Anonymous shared this idea  ·  May 14, 2025

15. Wrap Time / After Contact Work

    136 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anonymous commented  ·  May 14, 2025  ·  Edit…  ·  Delete…

    This is a critical and basic feature that is needed for a contact center.

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    Anonymous supported this idea  ·  May 14, 2025

16. Updating a Site Call Handling template should update the sites to which the template is assigned

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous shared this idea  ·  May 14, 2025

17. Add ringdown for all supported phone types

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous shared this idea  ·  May 14, 2025

18. Consistency for field layouts when creating new Extensions

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous shared this idea  ·  May 13, 2025

19. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    115 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  May 13, 2025

20. RingCX Digital Message Notification Improvements

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    44 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  May 13, 2025