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Messaging data export in a more legible format

Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".

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DHCG Lubbock shared this idea  ·   ·  Report…  ·  Admin →
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  • Ben commented  ·   ·  Report

    I have had this issue a few times.As an SUPER ADMIN, I need to be able to see and quickly read / extract all conversations between EMPLOYEE A and EMPLOYEE B for compliance purposes.In the RC Desktop app, SUPER ADMIN can follow the steps listed here:https://support.ringcentral.com/article-v2/Exporting-message-data-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USTo do a compliance export on a User, Users, or Team/Group of people between a date range.This JSON file is not quick or easy to navigate though especially in a time critical situation. As part of the download, keep the JSON file(s), but then compile these back into what the USER would see. Each text file would be the equivilant of each group and each 1:1 message channel.

  • Steve commented  ·   ·  Report

    More and more customers are exporting data from the RC App, creating multiple JSON files, which are unreadable and not useful for trying to read through a users activities. Could this be an applet in Python to ingest the download file and stitch it together?Need an update so I can tell the customers who are asking.

  • Jessel commented  ·   ·  Report

    Hi Please make it easier to reach the Data Export from json file to csv file is really hard to understand the sender and receiver

  • AdminByrne (Group PM, RingCentral) commented  ·   ·  Report

    Another way of thinking about this request, is a way for an admin to be able to view and/or search another user's private messages. Is that correct? The Developer API provides an archival dump, but at the end of the day, what is important is the ability for someone to be able to investigate a user's conduct on the platform. Is that right?

  • Yaniv commented  ·   ·  Report

    Conversations are mostly text-based, so a text-type export (settings, administration, data export) would be more helpful than a .JSON file that later has to be converted to a .CSV, which is not the appropriate format for the data.