Settings and activity

134 results found

1. INTERCEPT

   67 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Aug 6, 2025

2. Option to schedule the user invite email to be sent on a specific date.

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben Pintilie commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   I may be missing something, but this is already in RIngCentral when you add a user.

   Please can you confirm if you mean this in another part of the RingCentral suite - this screenshot is in RingCentral RingEX.

   If you need more help, have a look at this KB:
   https://support.ringcentral.com/article-v2/Adding-user-extensions-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

   On this page, search for "Schedule invite".

   If this is NOT what you are needing, please can you update your request so we can ensure one of the team look into this for you.

   Thank you for being an active member of the RingCentral user community and sharing your ideas! Working together, we will make the system even better.

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   Ben Pintilie supported this idea  ·  Aug 5, 2025

3. Modify the text in the subscription email

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Jul 30, 2025

4. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

   19 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Jul 17, 2025

5. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   35 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Ben Pintilie supported this idea  ·  Jul 17, 2025

6. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Jul 15, 2025

7. Make EMAIL ADDRESS an available Column in NICE Digital interactions

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   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ben Pintilie shared this idea  ·  Jul 14, 2025

8. Individual contact listings per site code

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Jul 7, 2025

9. Remove users from saved report that have been moved to another call queue

   19 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ben Pintilie supported this idea  ·  Jul 3, 2025

10. Option to Disable Group SMS

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Jun 16, 2025

11. Change frequency of periodic tone on outbound recorded calls

    18 votes

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    0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Jun 11, 2025

12. All Messages Conversation Search Enhancement

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    22 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Jun 6, 2025

13. Add country hierarchy for reporting

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    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Jun 5, 2025

14. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Ben Pintilie supported this idea  ·  Apr 8, 2025

15. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben Pintilie commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    @Igor
    Could you please DM me internally about this item?

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    Ben Pintilie supported this idea  ·  Jan 20, 2025

16. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    37 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Apr 2, 2025

17. transfer

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    69 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Apr 2, 2025

18. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Mar 31, 2025

19. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Ben Pintilie supported this idea  ·  Mar 19, 2025

20. RingCX Digital Message Notification Improvements

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    49 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ben Pintilie supported this idea  ·  Mar 19, 2025