Settings and activity

220 results found

1. Disable Direct calls

   6 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Jan 26, 2024

2. Detailed monitoring of Polycom phones

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   0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 7, 2024

3. Having our meeting invites show a Mexico call in number

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 7, 2024

4. Restricting Caller ID options

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 16, 2024

5. Users' name appears twice on Presence keys

   2 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 20, 2024

6. The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. I am looking for a transcript of the messages within the internal direct messaging application

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Option to Restore Deleted users with their call history

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 11, 2024

10. Restore deleted user

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. See Pending Callers in Queue

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. pass the original did on call transfer

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Send and receive secured fax

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Shared Fax on different credentials

    27 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Survey option after phone call has ended

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  ·  Jul 6, 2023  ·  Edit…  ·  Delete…

    We want to create 3 question short survey after the call for IT service desk numbers. The users should have choice to opt in or out at the beginning of the call.

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16. A way to re-enter the queue before the after call wrap up time has finished.

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. Increase the data retention duration for call recording

    56 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  ·  May 12, 2023  ·  Edit…  ·  Delete…

    Most of the users/accounts who use our ringcentral phones are service accounts so they don't require a PIN when they want to retrieve voicemail.Is there a way that the voicemail PIN can completely be removed?

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20. Reports showing number of rings before pickup

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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