← RingCentral Ideas

Settings and activity

213 results found

  1. Option to Restore Deleted users with their call history

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jenny supported this idea  · 

  2. Restore deleted user

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. See Pending Callers in Queue

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. pass the original did on call transfer

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Send and receive secured fax

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Shared Fax on different credentials

    18 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Survey option after phone call has ended

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  · 

    We want to create 3 question short survey after the call for IT service desk numbers. The users should have choice to opt in or out at the beginning of the call.

  8. A way to re-enter the queue before the after call wrap up time has finished.

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  9. Increase the data retention duration for call recording

    40 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  11. Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jenny commented  · 

    Most of the users/accounts who use our ringcentral phones are service accounts so they don't require a PIN when they want to retrieve voicemail.Is there a way that the voicemail PIN can completely be removed?

  12. Reports showing number of rings before pickup

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Exclude an extension number from being dialed from within the name directory

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Analytics - IVR key presses as a KPI option

    32 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jenny commented  · 

    Is it possible to show reports of how many times users get transferred to an external number from an auto receptionist?We're trying to find statistics on users that call the auto receptionist, and how many people (external and internal callers) press the transfer to external line.

  15. Option to change Profile Picture to Default

    99 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Ability to Remove Call Recordings

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Configuring Dial-By-Name Directory Extensions at the Site Level

    64 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Enable CNAM for Australia

    17 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Delete just recordings from the call logs instead of deleting the calls

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  20. ADD fax preview before sending the fax and cover page.

    27 votes
    Planned  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  · 

    Can we have an option to preview the fax, before we can send it? Hopefully, we can view the exact fax that will be received by the receiver prior sending it to ensure that everything is updated and correct details are attached.Customer's Verbatim: More of a question for when setting up a fax cover page, attaching the item to fax, etc.When ready to send, can the entire fax to be sent be previewed prior to pressing send?

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