Settings and activity
208 results found
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15 votes
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7 votes
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18 votes
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22 votes
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6 votes
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6 votes
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Jenny
commented
Most of the users/accounts who use our ringcentral phones are service accounts so they don't require a PIN when they want to retrieve voicemail.Is there a way that the voicemail PIN can completely be removed?
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2 votes
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12 votes
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32 votes
An error occurred while saving the comment Jenny
commented
Is it possible to show reports of how many times users get transferred to an external number from an auto receptionist?We're trying to find statistics on users that call the auto receptionist, and how many people (external and internal callers) press the transfer to external line.
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97 votes
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2 votes
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62 votes
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15 votes
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8 votes
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25 votes
An error occurred while saving the comment Jenny
commented
Can we have an option to preview the fax, before we can send it? Hopefully, we can view the exact fax that will be received by the receiver prior sending it to ensure that everything is updated and correct details are attached.Customer's Verbatim: More of a question for when setting up a fax cover page, attaching the item to fax, etc.When ready to send, can the entire fax to be sent be previewed prior to pressing send?
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16 votes
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91 votes
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345 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users -
11 votes
An error occurred while saving the comment Jenny
commented
customer wants to have an option to create custom rules for internal and external calls
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47 votes
An error occurred while saving the comment Jenny
commented
"transcription" for call recording same as voicemail to text
We want to create 3 question short survey after the call for IT service desk numbers. The users should have choice to opt in or out at the beginning of the call.