Settings and activity

223 results found

1. Analytics

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jenny shared this idea  ·  Dec 18, 2023

2. Additional guest in conference call

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Dec 29, 2023

3. Option to auto-update app in admin portal/access

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Jan 23, 2024

4. Disable Direct calls

   6 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Jan 26, 2024

5. Detailed monitoring of Polycom phones

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   0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 7, 2024

6. Having our meeting invites show a Mexico call in number

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 7, 2024

7. Restricting Caller ID options

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 16, 2024

8. Users' name appears twice on Presence keys

   2 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 20, 2024

9. The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. I am looking for a transcript of the messages within the internal direct messaging application

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Option to Restore Deleted users with their call history

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 11, 2024

13. Restore deleted user

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. See Pending Callers in Queue

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. pass the original did on call transfer

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Send and receive secured fax

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Shared Fax on different credentials

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Survey option after phone call has ended

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny commented  ·  Jul 6, 2023  ·  Edit…  ·  Delete…

    We want to create 3 question short survey after the call for IT service desk numbers. The users should have choice to opt in or out at the beginning of the call.

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19. A way to re-enter the queue before the after call wrap up time has finished.

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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20. Increase the data retention duration for call recording

    63 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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