Settings and activity

174 results found

1. Sync RingCentral Desktop Application With RingCX

   330 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Aug 25, 2025

2. Quality of Service (QoS) Portal for RingCX Calls

   86 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Sep 29, 2025

3. RingCX- Ability to upload Audio File and change the system default audio

   14 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Sep 19, 2025

4. List Loader with Hubspot & RingCX

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Randi Kappes shared this idea  ·  Aug 25, 2025

5. Hubspot List Loader

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   Randi Kappes shared this idea  ·  Aug 25, 2025

6. Hubspot for RingCx - have an automatic call log created for call attempts

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Aug 25, 2025

7. RingCX HubSpot Extension Ability to send SMS

   7 votes

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   0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  Paula responded

   We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!

   The Click to SMS feature is now available.

   https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US

   Randi Kappes supported this idea  ·  Aug 25, 2025

8. Add “All Messages” View for RingCX for HubSpot Embedded Agent

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Aug 25, 2025

9. Extension dialing between CX and EX

   171 votes

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   Future Consideration  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  Aug 25, 2025

10. Mobile app as endpoint of RingCX

    43 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 10, 2025

11. RingCX Digital interactions routing out of order

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 9, 2025

12. RingCX - Limit Access to Real-time Analytics

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 9, 2025

13. Real-Time Queue Status Visibility for Agents

    116 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 9, 2025

14. API library for Real Time Interaction Guidance

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 9, 2025

15. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 9, 2025

16. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    12 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 9, 2025

17. Real Time Inbound dashboard widget - Need to include Callback request count

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jul 9, 2025

18. RingCX callback in queue

    13 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Jun 13, 2025

19. Folder with option for sub folder

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  May 2, 2025

20. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    71 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Randi Kappes supported this idea  ·  Apr 30, 2025