Settings and activity

297 results found

1. Dashboard for agents and supervisors in RingCX

   85 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mark supported this idea  ·  Feb 5, 2026

2. RingCX- Ability to upload Audio File and change the system default audio

   14 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 23, 2026

3. RingCX Default as outbound caller ID

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jan 21, 2026

4. Post call timers

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jan 14, 2026

5. Call Waiting notification

   8 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jan 13, 2026

6. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 25, 2025

7. remove the option to forward voicemail messages

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Dec 17, 2025

8. Recording from RingCX should be assigned to the agent who answered the call

   12 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Dec 12, 2025

9. The ability to have a Microsoft Sharepoint page with the extensions of all our users.

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Dec 12, 2025

10. Export an excel file of all users/extensions along with all of their configuration settings.

    15 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2025

11. Allow download of all extensions

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2025

12. Option to Delete Default Team

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 8, 2025

13. Option to apply Campaign Criteria Custom Fields when setting Lead Search filters.

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    3 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Dec 2, 2025

14. Preserve Caller ID When Transferring from RingCX to RingEX

    45 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 26, 2025

15. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

    13 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 26, 2025

16. Ability to filter the number added in route properties for all workflows

    10 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Nov 26, 2025

17. call recording

    33 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 18, 2025

18. Integrate both RingCX and RingEX in Salesforce

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Nov 18, 2025

19. RingCX Analytics Platform

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    10 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark commented  ·  Nov 18, 2025  ·  Edit…  ·  Delete…

    In addition, it should also show the specific extension from which the user transferred the call from RingCX to RingEX.

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    Mark supported this idea  ·  Nov 17, 2025

20. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 3, 2025