Settings and activity

132 results found

1. Missed calls to queue showing up as "Answered Elsewhere"

   28 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

2. Audible alerts for extended queue times or queue volume

   7 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

3. More information on abandoned calls within live reports

   17 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

4. Daily Filter in Dashboards

   6 votes

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   0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

5. Have the option to switch access for Analytics reports for call queue managers and normal members

   11 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

6. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

7. Need option to schedule reports in Business Analytics with PDF

   69 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

8. Include "Microphone" and "Speaker" in MOS call card for phone calls

   14 votes

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   1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

9. Add physical addresses to reports as a tab

   12 votes

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

10. Generate a report on a date range but only on specific time of the day

    36 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

11. Abandoned Call Tracking Feature

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    34 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

12. Report that shows voicemails and missed calls

    11 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

13. reports in modern formats .xlsx

    6 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

14. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    23 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

15. Analytics should not states calls are missed when it was answered

    4 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

16. Allow all users to use texting system with the company phone number

    17 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

17. When the main company number was dialed it will ring first before the company greeting will be played.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024

18. Caller ID to External Number

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024

19. User Role Permission: Access to User List only

    10 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024

20. Change Schedule for entire user call queue, user extension and company schedule

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 28, 2024