Settings and activity

8 results found

1. Remove ability for users to block their caller ID and limit My Caller ID options

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   0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Donna supported this idea  ·  Mar 6, 2024
   Donna shared this idea  ·  Feb 16, 2024

2. Change or Remove Main Company Caller ID Option

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Donna supported this idea  ·  Mar 6, 2024

3. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

   4 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Need to be able to filter time of day - reports and analytics

   2 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. On-demand Call Recording Announcement settings by individual sites not account based

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. On-demand recording for specific users for both phone call and meetings

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

   16 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Add an audio tone for calls being transferred

   128 votes

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   Planned  ·  24 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Donna commented  ·  Sep 25, 2023  ·  Edit…  ·  Delete…

   Also on the supported Yealink phones you only see the number of the person who transferred the call and not the caller id from the originating phone. This is an issue.

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   Donna commented  ·  Sep 25, 2023  ·  Edit…  ·  Delete…

   I agree with Lisa. We are going live with RingCentral at the end of the month and this is a huge learning curve for our employees. This tone is the queue to start talking. I get that the caller id will change, but this doesn't help when using the mobile app and driving in your car. Our current phone system already provides this feature today along with our cloud contact center. Are there any recent updates to share?

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