Settings and activity

152 results found

1. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael shared this idea  ·  Dec 12, 2023

2. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   10 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024
   Grace McMichael shared this idea  ·  Dec 12, 2023

3. Outreach Voice Integration

   12 votes

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024
   Grace McMichael shared this idea  ·  Dec 6, 2023

4. Add a "feature request" and "report an issue" button in RingSense

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   Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael shared this idea  ·  Dec 12, 2023

5. Integration with Zendesk

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   Implemented  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Jul 3, 2024
   Grace McMichael shared this idea  ·  Dec 12, 2023

6. Spanish Support for RingSense Transcription and Translation (to English)

   34 votes

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   8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

   Grace McMichael shared this idea  ·  Dec 12, 2023

7. Ability to drill down to detailed reporting into speaking metrics

   6 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

   We appreciate your patience and continued support as we work to bring this enhancement to you soon.

   Grace McMichael supported this idea  ·  Apr 25, 2024
   Grace McMichael shared this idea  ·  Dec 12, 2023

8. Ability for managers to select which user scorecard is for

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   Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024
   Grace McMichael shared this idea  ·  Dec 12, 2023

9. Ability to search by phone numbers without having to follow a specific format

   7 votes

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   Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Grace McMichael shared this idea  ·  Dec 12, 2023

10. Filter by Call Queue/Voice Queue/Skill Number

    7 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael shared this idea  ·  Dec 12, 2023

11. RingSense to be accessible through RingCentral app

    2 votes

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    Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Mar 4, 2024

12. Transcripts Copy and Paste Friendly

    6 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Mar 4, 2024

13. Ring Sense API Access

    21 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Grace McMichael supported this idea  ·  Mar 4, 2024
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    Grace McMichael commented  ·  Jan 8, 2024  ·  Edit…  ·  Delete…

    Request is for APIs that allow RingSense to push call and video data (call scores, summaries, transcripts, next steps) to outside CRM/ERP tools.

    Save Submitting...

14. Create admin setting for emailing call recording to user

    7 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Mar 4, 2024

15. Admin Settings for Call Transcriptions following completed calls

    8 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Mar 4, 2024

16. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Mar 4, 2024

17. Automated reports for RingSense managers

    37 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

18. French Canadian language support

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

    Grace McMichael supported this idea  ·  Mar 26, 2024

19. Clean up and shorten the document formatting of the downloadable transcription in RingSense

    4 votes

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    Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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20. Ability to assign multiple reporting managers to a member/team

    8 votes

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    Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 25, 2024