← RingCentral Ideas

Settings and activity

152 results found

  1. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    8 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  2. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  3. Outreach Voice Integration

    12 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  4. Add a "feature request" and "report an issue" button in RingSense

    10 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  5. Integration with Zendesk

    10 votes
    Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  6. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes
    8 comments  ·  RingSense & AI » Other  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  7. Ability to drill down to detailed reporting into speaking metrics

    6 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  8. Ability for managers to select which user scorecard is for

    9 votes
    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    Grace McMichael shared this idea  · 

  9. Ability to search by phone numbers without having to follow a specific format

    7 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  10. Filter by Call Queue/Voice Queue/Skill Number

    7 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael shared this idea  · 

  11. RingSense to be accessible through RingCentral app

    2 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  12. Transcripts Copy and Paste Friendly

    6 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  13. Ring Sense API Access

    21 votes
    3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
    An error occurred while saving the comment
    Grace McMichael commented  · 

    Request is for APIs that allow RingSense to push call and video data (call scores, summaries, transcripts, next steps) to outside CRM/ERP tools.

  14. Create admin setting for emailing call recording to user

    7 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  15. Admin Settings for Call Transcriptions following completed calls

    8 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  16. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  17. Automated reports for RingSense managers

    34 votes
    2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?

  18. French Canadian language support

    29 votes
    1 comment  ·  RingSense & AI » Other  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 

  19. Clean up and shorten the document formatting of the downloadable transcription in RingSense

    4 votes
    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?

  20. Ability to assign multiple reporting managers to a member/team

    8 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Grace McMichael supported this idea  · 
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