Settings and activity

148 results found

1. Ability to drill down to detailed reporting into speaking metrics

   6 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Apr 25, 2024
   Grace shared this idea  ·  Dec 12, 2023

2. Ability for managers to select which user scorecard is for

   9 votes

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   Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Apr 25, 2024
   Grace shared this idea  ·  Dec 12, 2023

3. Ability to search by phone numbers without having to follow a specific format

   7 votes

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   Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace shared this idea  ·  Dec 12, 2023

4. Filter by Call Queue/Voice Queue/Skill Number

   6 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace shared this idea  ·  Dec 12, 2023

5. RingSense to be accessible through RingCentral app

   2 votes

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   Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Mar 4, 2024

6. Transcripts Copy and Paste Friendly

   3 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Mar 4, 2024

7. Ring Sense API Access

   20 votes

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   3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Grace supported this idea  ·  Mar 4, 2024
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   Grace commented  ·  Jan 8, 2024  ·  Edit…  ·  Delete…

   Request is for APIs that allow RingSense to push call and video data (call scores, summaries, transcripts, next steps) to outside CRM/ERP tools.

   Save Submitting...

8. Create admin setting for emailing call recording to user

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Mar 4, 2024

9. Admin Settings for Call Transcriptions following completed calls

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Mar 4, 2024

10. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Mar 4, 2024

11. Automated reports for RingSense managers

    30 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. French Canadian language support

    26 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

    Grace supported this idea  ·  Mar 26, 2024

13. Clean up and shorten the document formatting of the downloadable transcription in RingSense

    4 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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14. Ability to assign multiple reporting managers to a member/team

    7 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

15. Improve/Increase documentation

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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16. Integration with Leadtrack CRM

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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17. Recording Import Rules for RingSense for RingCX

    5 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

18. Integration with Zenith CRM

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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19. Integration with FiveTran

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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20. Integration with Google BigQuery

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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