← RingCentral Ideas

Settings and activity

77 results found

  1. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    20 votes
    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  2. Ability to use RingSense on Queue Calls

    44 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  3. Federate RingSense Accounts

    3 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  4. Ability to exclude internal calls from automatic call recording

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  5. Share RingSense recording without having to first specify an email address

    7 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  6. Impersonated admin showing incorrectly in the audit trail

    15 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  7. Analytics by Dept

    45 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  8. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    52 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  9. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  10. Persist - Add support for Germany

    17 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  11. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  12. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  13. Direct Routing API for Teams toggle

    7 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  14. Attribute Mapping | Active Directory

    27 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  15. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Linda Baldwin supported this idea  · 

  16. WCAG (Web Content Accessibility Guidelines)

    37 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  17. Add Session timeout for RingCX user

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  18. Outbound WhatsApp within RCX agent UI

    18 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  19. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    7 votes
    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 

  20. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Linda Baldwin supported this idea  · 
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