Settings and activity

65 results found

1. Direct Routing API for Teams toggle

   7 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 27, 2024

2. Attribute Mapping | Active Directory

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   27 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 12, 2024

3. Internal chat for supervisors and agents

   35 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle Jenkins responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Linda supported this idea  ·  Jun 10, 2024

4. WCAG (Web Content Accessibility Guidelines)

   36 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 10, 2024

5. Add Session timeout for RingCX user

   12 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 10, 2024

6. Outbound WhatsApp within RCX agent UI

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   17 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 10, 2024

7. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

   7 votes

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   0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 24, 2024

8. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 24, 2024

9. Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 16, 2024

10. RCV video link in RCX Customer Card

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda shared this idea  ·  May 14, 2024

11. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 13, 2024

12. RingCX - Survey report

    26 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda shared this idea  ·  May 9, 2024

13. RingCX External Alert for agent status (i.e. exceeded lunch break)

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda shared this idea  ·  May 9, 2024

14. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 9, 2024

15. RingCX Custom call routing on IVR for a specific date

    11 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 9, 2024

16. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 4, 2024

17. Non-Super Admin users can elevate themselves to a Super Admin.

    91 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 4, 2024

18. Extend Co-Recipents RCApp functionality to fax

    19 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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19. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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20. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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