Settings and activity

94 results found

1. Outbound Default and Custom Lead Field Order/Ranking

   14 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 19, 2025

2. Improve Recording Playback Audio Quality From Service Web

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   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 16, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   137 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 28, 2025

4. Template Tab with Pre-Configured Questionnaire

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 17, 2025

5. call offers for the longest wait time

   233 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 10, 2025

6. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   25 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 3, 2025

7. dialer unit work list campaigns

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 27, 2025

8. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

   22 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 27, 2025

9. more granular work hours schedule

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 27, 2025

10. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    32 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 25, 2025

11. RingCX Digital Message Notification Improvements

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    49 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 19, 2025

12. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    72 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Linda supported this idea  ·  Mar 19, 2025

13. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Feb 27, 2025

14. Filter for Supervisors and Agents

    15 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jan 16, 2025

15. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    24 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jan 10, 2025

16. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 30, 2024

17. Automatic bidirectional message translation in RingEX based on a users regional settings

    22 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 29, 2024

18. Edit AI Metric Scores

    15 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 22, 2024

19. QA on Digital Interactions

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

    Currently, RingSense supports:

    • Instagram Direct Messaging
    • Messenger
    • Facebook
    • WhatsApp
    • Apple Messages for Business
    • SMS
    • Chat
    • Twitter
    • Google Business Messaging
    • Digital SMS
    • Engage Messaging

    We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

    Linda supported this idea  ·  Oct 22, 2024

20. Ability to map CRM push to selectable objects

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 22, 2024