Settings and activity

84 results found

1. Filter for Supervisors and Agents

   14 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Linda supported this idea  ·  Jan 16, 2025

2. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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   18 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jan 10, 2025

3. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 30, 2024

4. Automatic bidirectional message translation in RingEX based on a users regional settings

   20 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 29, 2024

5. Edit AI Metric Scores

   9 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

6. QA on Digital Interactions

   11 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

   
   

   Currently, RingSense supports:

   • Instagram Direct Messaging
   • Messenger
   • Facebook
   • WhatsApp
   • Apple Messages for Business
   • SMS
   • Chat
   • Twitter
   • Google Business Messaging
   • Digital SMS
   • Engage Messaging

   
   

   We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

   Linda supported this idea  ·  Oct 22, 2024

7. Ability to map CRM push to selectable objects

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

8. Export scorecard data

   39 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

9. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   22 votes

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   New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

10. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Linda supported this idea  ·  Oct 22, 2024

11. Federate RingSense Accounts

    3 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 22, 2024

12. Ability to exclude internal calls from automatic call recording

    43 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 3, 2024

13. Share RingSense recording without having to first specify an email address

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 6, 2024

14. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 6, 2024

15. Analytics by Dept

    46 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Aug 22, 2024

16. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 17, 2024

17. Persist - Add support for Germany

    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 11, 2024

18. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 8, 2024

19. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 3, 2024

20. Direct Routing API for Teams toggle

    8 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jun 27, 2024