Settings and activity

34 results found

1. put none RingCentral contacts to their deskphone's presence keys

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  May 13, 2023

2. - cx needs an option an in the online account or app to make the personal contacts centralized.

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  Jun 30, 2023

3. Swap numbers online

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  May 10, 2023

4. A report that will show users that is not making calls or not taking advantage of their MVP license.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  May 11, 2023

5. allow overlap of 2 different rules

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  May 16, 2023

6. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  Jun 29, 2023

7. Stop receiving voicemails about TCR registration

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  Jun 28, 2023

8. - cx wants an option in the app to only show RingCentral only contacts in MS teams integration

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  Jun 30, 2023

9. Turn off monthly ACR notification and change its working

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Main main Jordan shared this idea  ·  Jul 5, 2023

10. Message data import feature

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Main main Jordan shared this idea  ·  Jan 26, 2024

11. Retrieve call logs in service.ringcentral.com for more than 12 months

    17 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Main main Jordan shared this idea  ·  Feb 12, 2024

12. Use click to dial in excel

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    2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Main main Jordan shared this idea  ·  Feb 7, 2024

13. Shared SMS were multiple users can receive and send SMS on specific number

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

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    Main main Jordan commented  ·  Jul 14, 2023  ·  Edit…  ·  Delete…

    - cx wants a call queue to be able to send a receive text and sms will be distributed to members

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14. SMS: Copy entire text message conversation with sender name & Number and date-time

    49 votes

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    16 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.
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    Main main Jordan commented  ·  Jun 16, 2023  ·  Edit…  ·  Delete…

    - cx wants to copy the sms together with its details using the RingCentral app-In this way if they copy the SMS it also contains the date and time.

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