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36 results found

  1. Our customer needs to see who deleted the faxes or messages in audit trail

    3 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  2. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    26 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Main main Jordan supported this idea  · 
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    Main main Jordan commented  · 

    cx needs a feature for our call queue to announce how many calls are ahead of the caller and how long is the wait time.

  3. put none RingCentral contacts to their deskphone's presence keys

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  4. - cx needs an option an in the online account or app to make the personal contacts centralized.

    5 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  5. Swap numbers online

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  6. A report that will show users that is not making calls or not taking advantage of their MVP license.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  7. allow overlap of 2 different rules

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  8. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  9. Stop receiving voicemails about TCR registration

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  10. - cx wants an option in the app to only show RingCentral only contacts in MS teams integration

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Main main Jordan shared this idea  · 

  11. Turn off monthly ACR notification and change its working

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main main Jordan shared this idea  · 

  12. Message data import feature

    4 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Main main Jordan shared this idea  · 

  13. Retrieve call logs in service.ringcentral.com for more than 12 months

    17 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  14. Use click to dial in excel

    8 votes

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    2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Main main Jordan shared this idea  · 

  15. Shared SMS were multiple users can receive and send SMS on specific number

    1,357 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

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    Main main Jordan commented  · 

    - cx wants a call queue to be able to send a receive text and sms will be distributed to members

  16. SMS: Copy entire text message conversation with sender name & Number and date-time

    49 votes

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    16 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.
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    Main main Jordan commented  · 

    - cx wants to copy the sms together with its details using the RingCentral app-In this way if they copy the SMS it also contains the date and time.

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