Settings and activity
8 results found
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81 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.An error occurred while saving the comment 
Benny
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17 votesBenny
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13 votesBenny
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An error occurred while saving the comment Benny
commented
More details: We would like to create/add multiple business hours/holidays on the Admin portal. Then these created schedules be able to select in the Queues, Channels and IVR configuration for business hours or schedules.
Example: CH On Hours 8am-5pm M-F
In IVR when connecting the schedule to the next step we should be able to click the connector and select the "CH On Hours" schedule. Same for queues.Benny
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8 votesBenny
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4 votesBenny
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60 votesBenny
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17 votes
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14 votes
We need this ASAP. A simple toggle in the Queue to enable multiple calls is all we need. please see image attached how Zoom does it and makes a hunt group flawless. We need this as EVERY account coming from Mitel Prem/Cloud uses this feature heavily.