Settings and activity

46 results found

1. Supervisor Activity report

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Sep 17, 2024

2. Option to display the primary number or extension number instead of the agent's name on the desk phone

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Sep 5, 2024

3. RingCentral app access for limited extension

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Aug 28, 2024

4. Stop external calling on the mobile app as an added option

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Aug 23, 2024

5. Option to receive Reports with just the file name

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Aug 13, 2024

6. Ability to provision Cisco Unified Call Manager (CUCM) Cisco phones

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Aug 6, 2024

7. RingCX ADMX template for browser group policy

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Jul 30, 2024

8. Set Intercom Feature In Bulk.

   63 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Jul 24, 2024

9. Stop calls from coming when you are already in a call queue call

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Michael Kirck shared this idea  ·  Jun 27, 2024

10. More 3rd party storage sites on Archiver beta

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  May 15, 2024

11. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  May 15, 2024

12. Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  May 14, 2024

13. To see the Subject line for new emails

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Why is this important?

    Potentially this can lead agents on picking and choosing what they accept or not based on the title

    Michael Kirck shared this idea  ·  Mar 27, 2024

14. ios could send call responses when unavailable

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Mar 22, 2024

15. Submit invites for extensions

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Feb 21, 2023

16. N11 Dialing

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Mar 30, 2023

17. Report Summary of Blocked numbers

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Jun 23, 2023

18. Engage Voice | Audit report for for Agent's who got logged off.

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Aug 30, 2023

19. Do Not Call list for RingEX

    47 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck commented  ·  Sep 13, 2023  ·  Edit…  ·  Delete…

    Have the ability to have the option to create a global do-not-call list of numbers per account.

    Save Submitting...

20. Call logs with email address column

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Sep 22, 2023