Settings and activity

47 results found

1. Mask inbound caller ID

   11 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Nov 6, 2025

2. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   
   

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   
   

   Michael Kirck supported this idea  ·  Sep 30, 2025

3. Ring all available user

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Sep 30, 2025

4. Remove email notification to the users when adding or remove users in call monitoring.

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Aug 12, 2025

5. Report that shows user Call Recording Status & Permissions

   4 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Jun 3, 2025

7. AI follow-up emails in RingSense CX

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   8 votes

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   Planned  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 15, 2025

8. caller ID

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 14, 2025

9. Feature Request: Support for Agent/AI Summaries with RC App as Agent Leg

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 6, 2025

10. Outbound Calls Tagged as Robocall | RingCentral

    98 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Feb 11, 2025

11. Exporting Call Queue Manager's List

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Jan 7, 2025

12. Automated call logs for specific users

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Dec 12, 2024

13. Include HubSpot Deals Tab for RingSense for RIngCX

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 27, 2024

14. ringdown feature for yealink

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 14, 2024

15. separate call recording greeting per site

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

16. Call log permissions for managers to view only their Agent's phone calls

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

17. Download call recordings log

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 6, 2024

18. custom reports in engage digital

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 1, 2024

19. Disable emergency response location banner update

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 30, 2024

20. Report for list of users who does not use RingCentral and contact center

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 17, 2024