Settings and activity

47 results found

1. Internal chat for supervisors and agents

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Michael Kirck supported this idea  ·  Sep 30, 2025

2. Ring all available user

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Sep 30, 2025

3. Remove email notification to the users when adding or remove users in call monitoring.

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Aug 12, 2025

4. Report that shows user Call Recording Status & Permissions

   4 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Jun 3, 2025

6. AI follow-up emails in RingSense CX

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   8 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 15, 2025

7. caller ID

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 14, 2025

8. Feature Request: Support for Agent/AI Summaries with RC App as Agent Leg

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 6, 2025

9. Outbound Calls Tagged as Robocall | RingCentral

   90 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Feb 11, 2025

10. Exporting Call Queue Manager's List

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Jan 7, 2025

11. Automated call logs for specific users

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Dec 12, 2024

12. Include HubSpot Deals Tab for RingSense for RIngCX

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 27, 2024

13. ringdown feature for yealink

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 14, 2024

14. separate call recording greeting per site

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

15. Call log permissions for managers to view only their Agent's phone calls

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

16. Download call recordings log

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 6, 2024

17. custom reports in engage digital

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 1, 2024

18. Disable emergency response location banner update

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 30, 2024

19. Team settings for RingCX both Voice and DIgital

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 17, 2024

20. Report for list of users who does not use RingCentral and contact center

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 17, 2024