Settings and activity

45 results found

1. Remove email notification to the users when adding or remove users in call monitoring.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Aug 12, 2025

2. Report that shows user Call Recording Status & Permissions

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Jun 3, 2025

4. AI follow-up emails in RingSense CX

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 15, 2025

5. caller ID

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 14, 2025

6. Feature Request: Support for Agent/AI Summaries with RC App as Agent Leg

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  May 6, 2025

7. Outbound Calls Tagged as Robocall | RingCentral

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Feb 11, 2025

8. Exporting Call Queue Manager's List

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Jan 7, 2025

9. Automated call logs for specific users

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Dec 12, 2024

10. Include HubSpot Deals Tab for RingSense for RIngCX

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 27, 2024

11. ringdown feature for yealink

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 14, 2024

12. separate call recording greeting per site

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

13. Call log permissions for managers to view only their Agent's phone calls

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

14. Download call recordings log

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 6, 2024

15. custom reports in engage digital

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 1, 2024

16. Disable emergency response location banner update

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 30, 2024

17. Team settings for RingCX both Voice and DIgital

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 17, 2024

18. Report for list of users who does not use RingCentral and contact center

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 17, 2024

19. Include Digital Teams in RingCX

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Oct 2, 2024

20. Supervisor Activity report

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Sep 17, 2024