Settings and activity

49 results found

1. Add Filter for Schedule or Hours-Based Queue Alerts

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Jan 13, 2026

2. Automatic Emergency Response Locations for limited extensions

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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3. Mask inbound caller ID

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Nov 6, 2025

4. Internal chat for supervisors and agents

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCentral) responded

   Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   Michael Kirck supported this idea  ·  Sep 30, 2025

5. Ring all available user

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Sep 30, 2025

6. Remove email notification to the users when adding or remove users in call monitoring.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Aug 12, 2025

7. Report that shows user Call Recording Status & Permissions

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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8. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michael Kirck supported this idea  ·  Jun 3, 2025

9. AI follow-up emails in RingSense CX

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

   
   

   See the attached GIF

   Michael Kirck supported this idea  ·  May 15, 2025

10. caller ID

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  May 14, 2025

11. Feature Request: Support for Agent/AI Summaries with RC App as Agent Leg

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  May 6, 2025

12. Outbound Calls Tagged as Robocall | RingCentral

    101 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Feb 11, 2025

13. Exporting Call Queue Manager's List

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Jan 7, 2025

14. Automated call logs for specific users

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Dec 12, 2024

15. Include HubSpot Deals Tab for RingSense for RIngCX

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 27, 2024

16. ringdown feature for yealink

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 14, 2024

17. separate call recording greeting per site

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

18. Call log permissions for managers to view only their Agent's phone calls

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 6, 2024

19. Download call recordings log

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael Kirck supported this idea  ·  Nov 6, 2024

20. custom reports in engage digital

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Michael Kirck shared this idea  ·  Nov 1, 2024