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5 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Command Center Conference Room commented  · 

    Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

  2. Call delegate should be able to access SMS messages in RC desktop

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  3. Virtual backgrounds

    165 votes
    Implemented  ·  8 comments  ·  Events & Video » Other  ·  Admin →
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  4. Remote Desktop Control

    437 votes
    Implemented  ·  25 comments  ·  Events & Video » Other  ·  Admin →
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  5. Add Google/Outlook Contacts to RingCentral App

    32 votes
    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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