← RingCentral Ideas

Settings and activity

135 results found

  1. Show your extension number on desk phone

    15 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine commented  · 

    It would be even better if it would show the DID if you pick up the handset so you don’t have to take five clicks to get to your own D ID on on your ring central desktop. Coming from a Mitel Shoretel environment in the past he was always very helpful to be able to see this and tell and users how to quickly view their profile information.

    Katherine supported this idea  · 

  2. call offers for the longest wait time

    166 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  3. Date Time node in Workflow Studio should default to the same timezone as the account

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  4. RingCX bulk upload on phonebook

    10 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  5. Select Agent Queues from Single Pane of Glass or SPOG

    3 votes
    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  6. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  7. transfer

    46 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  8. hashtag # in RCX (IVRs and queue events)

    38 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  9. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  10. Allow Uploading Audio Files from Workflow Studio

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  11. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  12. Allow adding more than 3 accounts to RingCentral app

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  13. Create a Repeat Queue Event option

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  14. Automatically set Queue Event Duration based on duration of single play audio file

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  15. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    6 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  16. Inbound Queue Callback - option to record caller's name

    9 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  17. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine commented  · 

    this is very important for CX because VM on CX as a link is terrible, having the shared VM has been helpful but if you more than 4 queues you can't provide options to leave Voicemail. Sound files attached to email creates more duplication for VM.

    Katherine supported this idea  · 

  18. RingCX- Ability to upload Audio File and change the system default audio

    5 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine commented  · 

    Customers who need to migrate away from Mitel and have ECC contact center are expecting this feature.

    Katherine supported this idea  · 

  19. Add Direct Number should let me pick numbers from my account

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine commented  · 

    I have issues with that process too. one of my customers didn't realize the would happen and inadvertently added licenses and it was a challenging process to back out the $$. Buying an license of any sort should only be in the purchase section of the account.

    Katherine supported this idea  · 

  20. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine commented  · 

    We have this enabled on our partner account, but we can no longer launch the admin portal or analytics from EX. And the Icon has change from Ring CX to just Agent. I don't want to recommend this feature to another customer who has over 200 CX agents whose managers are used to launch admin and analytics pages from EX until this is fixed. Both Icons were shown the first day we had it enabled and then the RingCX icon disappeared.

    An error occurred while saving the comment
    Katherine commented  · 

    It's supposed to be available but have a hard time getting it enabled.

    Katherine supported this idea  · 
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