Settings and activity

27 results found

1. Ability for managers to select which user scorecard is for

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   Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ma. Lourdes supported this idea  ·  May 26, 2026

2. Negative Sentiment Notification

   16 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ma. Lourdes supported this idea  ·  May 26, 2026

3. Enhanced Text Formatting in Comment Fields

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   17 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ma. Lourdes supported this idea  ·  May 26, 2026

4. Scorecard Prompt Comment

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   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ma. Lourdes supported this idea  ·  May 26, 2026

5. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

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   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ma. Lourdes supported this idea  ·  May 26, 2026

6. RingSense Audit Trail

   27 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Ma. Lourdes supported this idea  ·  May 26, 2026

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   675 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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8. External Member added on AT&T Office at Hand Teams

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ma. Lourdes shared this idea  ·  May 25, 2022

9. Option to enable email attachement of Received Fax and Voicemail for HIPAA Enabled Account

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ma. Lourdes shared this idea  ·  Jun 3, 2022

10. ATT Office at Hand Voicemail Message must contain callers information and custom forwading greeting

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jun 6, 2022

11. Paging Group Device to Receive Page increase to 65 Devices

    48 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jun 9, 2022

12. Moving Billing Item to anther cost center

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jun 13, 2022

13. Changing Number Type

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jun 14, 2022

14. Internal Caller ID

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jun 23, 2022

15. Removing App Gallery on ATT Office at Hand App

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jul 5, 2022

16. Paging Dashboard

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jul 7, 2022

17. Report filter by specific range of time or hours

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  May 25, 2022

18. Park Location capability on Yealink CP965 Conference Phones

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    0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Ma. Lourdes shared this idea  ·  Jan 25, 2024

19. Spam Risk Caller ID to be removed

    158 votes

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    Under Review  ·  30 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ma. Lourdes commented  ·  Feb 7, 2024  ·  Edit…  ·  Delete…

    The customer wanted to have the option of requesting to remove the spam flag of their numbers when calling other carriers and wanted RingCentral to take care of the request rather than they go to carrier website to do it.

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20. Ability to send invites to end users even if their extension is enabled

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ma. Lourdes commented  ·  Jun 27, 2023  ·  Edit…  ·  Delete…

    The customer would like to have the option to resend an email invite for the enabled extension. This will help them resend the invite and let the user set their own password, pin, and security question by just pressing 1 button.

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