Settings and activity

34 results found

1. Allow to switch to the old interface

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   6 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 25, 2024

2. Can you add avg. handle time and avg. speed of answer to LOB Analytics?

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  May 25, 2023

3. DND App status should be reflected on desk phone

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Stephanie commented  ·  Jun 16, 2023  ·  Edit…  ·  Delete…

   Currently when a user puts DND on their hardphone, the desktop app says the user is offline and not DND. Can you make the desktop app reflect that the user is on DND when they put DND on their hardphone? We have a lot of users that only use the hardphone or they only use the desktop app, and it is hard for us to know who is available or not.

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4. Automatically remove status message when turning off DND.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stephanie shared this idea  ·  Dec 5, 2023

5. Show DND status on Desk phone for colleagues to know.

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   Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Receptionist HUD View

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Ability to see the status of the internal user you want to phone or transfer the a call to

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Update presence status when phone is ringing

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Update Presence Status to show when online and not just within the app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    481 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Park feature that everyone can see

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Press 0 to divert back to operator when on hold or in call park

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. We wish our devices to "ding" when a call is placed on park until someone takes the call.

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. recall park

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Custom ring back time settings needed in Admin portal.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Suppress pop-up notification for parked calls

    45 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Forward caller id from Parking Lot

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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