← RingCentral Ideas

Settings and activity

18 results found

  1. Please add an optional setting to automatically forward all calls when on a call or video.

    77 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  2. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    67 votes
    Implemented  ·  0 comments  ·  Phone & Messaging  ·  Admin →
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  3. Caller ID on Internal Transfers

    15 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Show Original Callers Number in Caller ID when Transferring calls

    28 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    21 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. caller id of the caller for transferred calls

    52 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    30 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Caller ID Information Pass Through with call Transfer, Internal and External

    55 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Disable call waiting feature for calls made to a user extension

    39 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  11. Prevent/Disable second call going through to extension

    40 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Call waiting for direct calls

    35 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Automatic divert to voicemail when already on another call

    36 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Allow Users To Turn Off Call Waiting

    27 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

    35 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Disable Call Waiting tone on soft phone

    50 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Karl commented  · 

    We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.