Settings and activity

18 results found

1. Please add an optional setting to automatically forward all calls when on a call or video.

   77 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

   68 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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3. Caller ID on Internal Transfers

   15 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Show Original Callers Number in Caller ID when Transferring calls

   30 votes

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   Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

   21 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. caller id of the caller for transferred calls

   56 votes

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   Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. show external caller's name/number when transferring call to another user, rather than person who transfers the call

   30 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Caller ID Information Pass Through with call Transfer, Internal and External

   56 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. On the transfer call, it should show the caller number NOT the extension that transferred the call

   49 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Disable call waiting feature for calls made to a user extension

    39 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Prevent/Disable second call going through to extension

    40 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Call waiting for direct calls

    35 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Automatic divert to voicemail when already on another call

    37 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Allow Users To Turn Off Call Waiting

    27 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

    35 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Disable Call Waiting tone on soft phone

    52 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    644 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Karl commented  ·  Aug 25, 2021  ·  Edit…  ·  Delete…

    We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.

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