Please add an optional setting to automatically forward all calls when on a call or video.
When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.
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Chris commented
What happens is that when a user is on an active call, and they get another call coming in whether it be from an internal extension, direct or sent from the receptionist.... the phone keeps beeping in their ear and they cannot effectively talk to the original active phone call because of these interruptions. I know this happens using the app on the computer and the cell phones. The user should not have to keep hitting dnd or anything like that. They should be able to have it set on their extension in the settings area for call handling. The setting should be simple, turn it on or off. If set to off, they will still get call waiting beeps in their ear if on a phone call already. If set to on, the caller should go straight to the users voicemail if already on a call. If needed, and people want more options, there can be a greeting if they get sent straight to voice mail that the caller is currently on the phone and you will be sent to voicemail. Something of that nature.
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Anonymous commented
Customer wanted to stop the ringing when another call came in even though they are already engage on a call and automatically route it to voicemail
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Danielle Szilli commented
Can something be developed to automatically put incoming calls into VM while on existing call without having to manually put yourself on DND? We had prior systems that did this and users are frustrated when training or on important calls with clients and calls ring through disrupting the current call if they forget to put DND on