Settings and activity

60 results found

1. Allow portal access to change configuration file

   14 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Jul 7, 2025

2. Bulk import and bulk change for IVRs and groups

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Jun 5, 2025

3. User Role Permission: Access to User List only

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Jun 20, 2024

4. Role Based Access Controls for Admin Permissions

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Jun 20, 2024

5. Add Granular Read/Write/Delete Role Permissions

   19 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Nick commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   Still waiting for this critical feature to be implemented.

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   Nick supported this idea  ·  Jun 20, 2024

6. Self Service Custom Configs (Poly)

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 25, 2024

7. To have the Department option in the Templates in the admin portal.

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   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

8. Ext search in "Add User" creation wizard

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

9. Checking the IP address associated with the IP Phone under the Admin Portal

   31 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Apr 11, 2024

10. Ability to answer more than 1 call from a call queue.

    49 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

11. Be able to see the number that the caller dialed in the IVR

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

12. Adding Local Vanity number.

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

13. Custom roles

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

14. Email correspondence within a case should be visible in the support site case information

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

15. Reports to be edited by others

    20 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

16. Allow new prompt to be uploaded from within an IVR menu

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    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

17. New User Welcome Email Customization

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

18. Customer is requesting to have a report that will show the logs that records the actual key press.

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

19. Scheduled Changes

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

20. Audit Trail Enhancements

    244 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Nick supported this idea  ·  Apr 11, 2024