Settings and activity

64 results found

1. Non-Super Admin users can elevate themselves to a Super Admin.

   94 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Sep 22, 2025

2. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Sep 22, 2025

3. Custom modification of extension permissions in Admin Portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Sep 22, 2025

4. View-Only Permission for Phone System Settings

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Sep 22, 2025

5. Granular User Management Permissions

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Nick commented  ·  Sep 22, 2025  ·  Edit…  ·  Delete…

   Absolutely need the permissions updated to allow this.

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   Nick supported this idea  ·  Jun 20, 2024

6. More Specific Roles And Permissions

   3 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Nick commented  ·  Sep 22, 2025  ·  Edit…  ·  Delete…

   Absolutely need this option.

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   Nick supported this idea  ·  Sep 22, 2025

7. Add Granular Read/Write/Delete Role Permissions

   20 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Nick commented  ·  Sep 22, 2025  ·  Edit…  ·  Delete…

   Still waiting for this feature. I need to restrict certain user settings from some admins. Such as allowing them to change the name and not the extension number.

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   Nick commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   Still waiting for this critical feature to be implemented.

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   Nick supported this idea  ·  Jun 20, 2024

8. More granular permissions for users

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nick commented  ·  Sep 22, 2025  ·  Edit…  ·  Delete…

   Any update on this? We have admins who we need to allow changing names but disallow changing extension numbers.

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   Nick supported this idea  ·  Apr 11, 2024

9. Allow portal access to change configuration file

   14 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Jul 7, 2025

10. Bulk import and bulk change for IVRs and groups

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Jun 5, 2025

11. User Role Permission: Access to User List only

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Jun 20, 2024

12. Role Based Access Controls for Admin Permissions

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Jun 20, 2024

13. Self Service Custom Configs (Poly)

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 25, 2024

14. To have the Department option in the Templates in the admin portal.

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    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

15. Ext search in "Add User" creation wizard

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

16. Checking the IP address associated with the IP Phone under the Admin Portal

    36 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

17. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    
    

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

    Nick supported this idea  ·  Apr 11, 2024

18. Be able to see the number that the caller dialed in the IVR

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

19. Adding Local Vanity number.

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024

20. Custom roles

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nick supported this idea  ·  Apr 11, 2024