Settings and activity

85 results found

1. Add Email template Tags for Customer Name, and notes to be automatically included in email templates

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   Jesse supported this idea  ·  Jul 4, 2024

2. Shared Contacts

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   New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

3. RCCC Callback Enhancement Request

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   Jesse supported this idea  ·  Jul 4, 2024

4. Display Caller ID Name On MAX Agent

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   New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

5. Allow option to transfer to queues in addition to users

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   Jesse supported this idea  ·  Jul 4, 2024

6. Internal Call Only for Contact Center

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   Jesse supported this idea  ·  Jul 4, 2024

7. ability to access contact center voicemail through phone

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   Jesse supported this idea  ·  Jul 4, 2024

8. CXONE SUPERVISOR MANAGEMENT TOOLS

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   Jesse supported this idea  ·  Jul 4, 2024

9. Chat Inactivity Timeout Settings

   9 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

10. Display User Extension Number When Transferring From RingCX To RingEX

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

11. Call Queue Overflow

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

12. Ability to see if someone is having calls forwarded TO them

    18 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

13. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

14. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    51 votes

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    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

15. Presence sync bidirectional visual delay

    25 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

16. In-Queue-Callback Number Restriction To Prevent Misuse

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

17. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

18. Holiday Handling in IVR

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 1, 2024

19. Ability to set holidays without JavaScript

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

20. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024