Settings and activity

108 results found

1. Caution message before closing chat window prompting customer to save chat transcript

   18 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jun 25, 2025

2. Ability to disable File Upload Feature in RingCX Digital Chat

   10 votes

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jun 25, 2025

3. Ability to limit SMS channel selection when creating an outbound SMS message

   22 votes

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   Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jun 12, 2025

4. Ability to Set Skill Weight/Proficiency

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   14 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 28, 2025

5. Seamless Digital Interaction Transfers to Another Agent

   14 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 28, 2025

6. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   17 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 28, 2025

7. Scorecard with templated script options to provide answers

   7 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 23, 2025

8. Outbound Default and Custom Lead Field Order/Ranking

   13 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 19, 2025

9. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   52 votes

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   New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Apr 28, 2025

10. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    20 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Apr 10, 2025

11. call offers for the longest wait time

    173 votes

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    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Apr 10, 2025

12. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    34 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Apr 10, 2025

13. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    22 votes

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    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Apr 3, 2025

14. hashtag # in RCX (IVRs and queue events)

    38 votes

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    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

    I've had a few requests to include # as a DTMF option and have not been able to implement. This would be a good addition

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    Jesse Nandra supported this idea  ·  Apr 1, 2025

15. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    25 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Mar 31, 2025

16. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Mar 26, 2025

17. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    28 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Mar 24, 2025

18. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    48 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Mar 19, 2025

19. RingCX Digital Message Notification Improvements

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    36 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Mar 19, 2025

20. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    29 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Mar 18, 2025