Settings and activity

121 results found

1. Agent to Agent Transfers in SMS and Engaged Digital Messaging

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 28, 2025

2. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   25 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 28, 2025

3. Scorecard with templated script options to provide answers

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 23, 2025

4. Outbound Default and Custom Lead Field Order/Ranking

   14 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 19, 2025

5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   116 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 28, 2025

6. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   25 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 10, 2025

7. call offers for the longest wait time

   219 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 10, 2025

8. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   43 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 10, 2025

9. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   24 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 3, 2025

10. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

    I've had a few requests to include # as a DTMF option and have not been able to implement. This would be a good addition

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    Jesse supported this idea  ·  Apr 1, 2025

11. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 31, 2025

12. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 26, 2025

13. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    31 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 24, 2025

14. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    67 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Jesse supported this idea  ·  Mar 19, 2025

15. RingCX Digital Message Notification Improvements

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    44 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 19, 2025

16. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 18, 2025

17. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 3, 2025

18. Easier Contact Centre Management Solution

    13 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Feb 27, 2025

19. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jesse shared this idea  ·  Jan 14, 2025

20. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jesse commented  ·  Jan 14, 2025  ·  Edit…  ·  Delete…

    Filter for Supervisors/Agents

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    Jesse shared this idea  ·  Jan 14, 2025