Settings and activity

127 results found

1. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

   8 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 30, 2025

2. View RingCX Dashboards in Softphone-Client

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   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

3. Custom Buttons in RingEX Client

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   10 votes

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   New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

4. status no agent logged on by a hotline

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

5. Ability to disable "unmute with spacebar" in RCV meetings

   43 votes

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   Planned  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 15, 2025

6. Caution message before closing chat window prompting customer to save chat transcript

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 25, 2025

7. Ability to disable File Upload Feature in RingCX Digital Chat

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Added Engage Messaging channel settings:

   • Allow web visitors to send attachments
   • Allow agents to send attachments

   
   

   Jesse supported this idea  ·  Jun 25, 2025

8. Ability to limit SMS channel selection when creating an outbound SMS message

   34 votes

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 12, 2025

9. Ability to Set Skill Weight/Proficiency

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   17 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 28, 2025

10. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    23 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

11. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    26 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

12. Scorecard with templated script options to provide answers

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 23, 2025

13. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 19, 2025

14. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    126 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 28, 2025

15. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    25 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025

16. call offers for the longest wait time

    229 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025

17. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025

18. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    25 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 3, 2025

19. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jesse commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

    I've had a few requests to include # as a DTMF option and have not been able to implement. This would be a good addition

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    Jesse supported this idea  ·  Apr 1, 2025

20. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 31, 2025