Settings and activity

116 results found

1. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 10, 2025

2. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   24 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 3, 2025

3. hashtag # in RCX (IVRs and queue events)

   42 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

   I've had a few requests to include # as a DTMF option and have not been able to implement. This would be a good addition

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   Jesse supported this idea  ·  Apr 1, 2025

4. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 31, 2025

5. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

   21 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 26, 2025

6. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   30 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 24, 2025

7. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   56 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 19, 2025

8. RingCX Digital Message Notification Improvements

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   38 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 19, 2025

9. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 18, 2025

10. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 3, 2025

11. Easier Contact Centre Management Solution

    13 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Feb 27, 2025

12. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jesse shared this idea  ·  Jan 14, 2025

13. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse commented  ·  Jan 14, 2025  ·  Edit…  ·  Delete…

    Filter for Supervisors/Agents

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    Jesse shared this idea  ·  Jan 14, 2025

14. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    19 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 10, 2025

15. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Dec 4, 2024

16. Audit Trail Enhancements

    266 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Jesse supported this idea  ·  Nov 18, 2024

17. Adjustment - Cancel call transfer Label

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    17 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 16, 2024

18. Ability to exclude internal calls from automatic call recording

    43 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 4, 2024

19. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 2, 2024

20. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 23, 2024