← RingCentral Ideas

Settings and activity

28 results found

  1. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin commented  · 

    Adding the ability to view a user's queue membership by viewing the user profile in the admin portal. Rather then go to each queue and seeing if the user is a manager or a member. It would also be nice if we could assign a user to a queue in their user profile as well. Rather than go to the queues and add them as managers or members.

  2. Giving the ability to forward voicemail messages via the app on desktop computer.

    15 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Forward a voicemail message to another extension from RingCentral App, or by phone

    33 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Allow forwarding of voicemails via the RC desktop app

    17 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Transfer Voicemail Message Via Mobile/Desktop App

    6 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Transfer voicemail from inbox to another extension

    6 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Martin supported this idea  · 

  8. Remote Desktop Control

    437 votes
    Implemented  ·  25 comments  ·  Events & Video » Other  ·  Admin →
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