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Settings and activity

28 results found

  1. Populate IVR or site Extensions in company contacts

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Martin shared this idea  · 

  2. Physical phone extension lookup

    1 vote

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Martin shared this idea  · 

  3. Add the ability to take ownership of an email if the domain can be verified

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin shared this idea  · 

  4. As a super admin ability to edit live report dashboards that are owned by someone else

    14 votes

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Martin shared this idea  · 

  5. Call Queue voicemails available in RC APP and GUI interface

    60 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. bring call queue management into the app

    13 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  7. Remove access to turn off Queue calls

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    17 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  9. Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin commented  · 

    Move the creation of the limited extension into the Users section and allow the admin the ability to disable the voicemail box. There are times I need to create users with no voicemail boxes, and it is overly complicated created a limited extension when compared to a user extension. If you could just bring it into the user creation section and allow a checkmark or license selection to not give the user a voicemail.

  10. Hunt Group In Lieu of Ringing Group

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Backup Call log and call recording to external location.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Call Queue Members able to access CQ voicemail

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Account-Wide Holiday Settings and/or Holiday Templates

    202 votes

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    15 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    47 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Routing missed calls in Queues, and custom rules

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  17. RC University Courses assigment, and progress tracking over multiple users.

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Allow Admins to Log in as any User

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Give the admin the ability to clear a users text, voicemail, and other history

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Option where to see if users are toggling In or Out in their status

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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