Settings and activity

264 results found

1. Agent Activity Report

   14 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 28, 2025

2. Agent State Log in Analytics Live Report

   11 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 28, 2025

3. Option to choose the caller ID Name when making an outbound call using RingCX

   2 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 26, 2025

4. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   25 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 26, 2025

5. Full Agent Login Time Reporting Capabilities

   38 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 20, 2025

6. Hourly Outbound Overview Report

   3 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 19, 2025

7. RingCX Digital Message Notification Improvements

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   37 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 19, 2025

8. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   52 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 19, 2025

9. Ability to cancel or extend after call wrap

   56 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 12, 2025

10. Dial-by-Name customization

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 11, 2025

11. Include the IP address in password reset email to identify the source of the password request

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 7, 2025

12. View Ring CX Realtime dashboards in minutes and seconds.

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    83 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 6, 2025

13. Allow dialing 811 numbers in the US and Canada

    34 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 4, 2025

14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    72 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 3, 2025

15. Setting up a time limit for calls, like Google’s call duration

    3 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Feb 24, 2025
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    AdminSky (Technical Account Manager 2, RingCentral) commented  ·  Feb 24, 2025  ·  Edit…  ·  Delete…

    Adding details to the customer's feature request:

    What impact will this feature have on the customer's business?

    -Better Call Management
    -Increased Productivity
    -Cost Savings
    -Improved Focus

    How important is this to the customer?

    For businesses that offer customer support, sales, or consulting services, limiting call durations can significantly improve operational efficiency and ensure that agents can handle a higher number of clients or customers in a day.

    Save Submitting...

16. Customize Time in Performance Reports

    34 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Feb 20, 2025

17. Admins need to control RingCentral app settings

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Feb 19, 2025

18. Engage Digital - Create WFM IEX feed to take into account time spent working in ED

    2 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) responded

    WFM APIs are available on RingCX for Voice. Digital WFM APIs are planned to be implemented

    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Feb 19, 2025

19. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    19 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 28, 2025

20. Using Multiple Entity IDs to one RC Account

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 9, 2025