Settings and activity

175 results found

1. Add Reboot / Resync / Restart All or Multiple Phones at the same time

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Nov 14, 2024

2. Add Session timeout for RingCX user

   12 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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3. Improvements to Realtime Dashboards

   3 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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4. On Hook Mode WITH "hot" connection always on

   5 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Nov 11, 2024

5. Salesforce Integration: SLA Hit/Miss and SLA Answer Rate

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Nov 8, 2024

6. Salesforce Integration: Call Result Field Porting

   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Nov 8, 2024

7. Agent to Agent Transfers in SMS and Engaged Digital Messaging

   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Oct 29, 2024

8. Add ability to pull call waiting in queue

   18 votes

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   1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Oct 9, 2024

9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   485 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Oct 8, 2024

10. Option to Download Call Queue Setting

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Sep 26, 2024

11. Unable to fast forward or rewind while listening to call recordings

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Sep 23, 2024

12. Outbound Caller ID Drop-down Alphabetical

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Sep 3, 2024

13. Increase TCR Filters, to include sites and departments

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Aug 7, 2024

14. Disable DTMF Codes/Shortcuts

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Jul 3, 2024

15. Auto-Answer Calls

    26 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Jun 11, 2024

16. RingCentral App Compatibility with Azure Virtual Desktop

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Jun 6, 2024

17. Daily Filter in Dashboards

    6 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  May 30, 2024

18. reports in modern formats .xlsx

    6 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  May 23, 2024

19. Add physical addresses to reports as a tab

    12 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  May 16, 2024

20. Allow transfers directly to the dial by name directory

    27 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  May 15, 2024