← RingCentral Ideas

Settings and activity

210 results found

  1. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    8 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  2. Filter by Voice/Digital Queue in RingSense for RingCX

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  3. Agent Activity Report

    13 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  4. Agent State Log in Analytics Live Report

    8 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Sky supported this idea  · 

  5. Option to choose the caller ID Name when making an outbound call using RingCX

    2 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  6. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  7. Full Agent Login Time Reporting Capabilities

    36 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Sky supported this idea  · 

  8. Hourly Outbound Overview Report

    3 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  9. RingCX Digital Message Notification Improvements

    31 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  10. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    32 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  11. Ability to cancel or extend after call wrap

    47 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  12. Dial-by-Name customization

    25 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  13. Include the IP address in password reset email to identify the source of the password request

    10 votes
    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  14. View Ring CX Realtime dashboards in minutes and seconds.

    49 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  15. Allow dialing 811 numbers in the US and Canada

    34 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sky supported this idea  · 

  16. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    42 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  17. Setting up a time limit for calls, like Google’s call duration

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 
    An error occurred while saving the comment
    Sky commented  · 

    Adding details to the customer's feature request:

    What impact will this feature have on the customer's business?

    -Better Call Management
    -Increased Productivity
    -Cost Savings
    -Improved Focus

    How important is this to the customer?

    For businesses that offer customer support, sales, or consulting services, limiting call durations can significantly improve operational efficiency and ensure that agents can handle a higher number of clients or customers in a day.

  18. Customize Time in Performance Reports

    32 votes
    2 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  19. Admins need to control RingCentral app settings

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  20. Engage Digital - Allow multiple routing strategies for different email channels

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 
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