Settings and activity

181 results found

1. License type in All users list download report

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Dec 17, 2024

2. Call Handling Template - Notify of Conflicting Rules

   4 votes

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   Sky supported this idea  ·  Dec 16, 2024

3. Enhance reporting on system generated states

   2 votes

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   Sky supported this idea  ·  Dec 10, 2024

4. Ability to share the access to reassign the created role by the Super Admin using the RingCX platform.

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   Sky supported this idea  ·  Dec 10, 2024

5. End Call Tone (RingCX/Salesforce)

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   Sky supported this idea  ·  Dec 3, 2024

6. Disable Call Monitoring Notification

   7 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Nov 21, 2024

7. Add Reboot / Resync / Restart All or Multiple Phones at the same time

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Nov 14, 2024

8. Add Session timeout for RingCX user

   12 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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9. Improvements to Realtime Dashboards

   4 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. On Hook Mode WITH "hot" connection always on

    5 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Nov 11, 2024

11. Salesforce Integration: SLA Hit/Miss and SLA Answer Rate

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Nov 8, 2024

12. Salesforce Integration: Call Result Field Porting

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Nov 8, 2024

13. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Oct 29, 2024

14. Add ability to pull call waiting in queue

    18 votes

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    1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Oct 9, 2024

15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Oct 8, 2024

16. Option to Download Call Queue Setting

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Sep 26, 2024

17. Unable to fast forward or rewind while listening to call recordings

    4 votes

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    Sky supported this idea  ·  Sep 23, 2024

18. Outbound Caller ID Drop-down Alphabetical

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Sep 3, 2024

19. Increase TCR Filters, to include sites and departments

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Aug 7, 2024

20. Disable DTMF Codes/Shortcuts

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Jul 3, 2024