← RingCentral Ideas

Settings and activity

243 results found

  1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    33 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  2. Removing "change the status of an agent" without their consent

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  3. Enhance the Lead Load Report

    15 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  4. RingCX Dialer Completed Lead list Notification

    6 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. SLA % calculations - create inbound presented or remove outbound from calculations

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  6. Call recordings in Stereo

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  7. Dual channel (stereo) recordings

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  8. All Messages Conversation Search Enhancement

    18 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  9. Corporate Directory - External contacts

    20 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  10. We would like to partition the corporate directory by site

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Persistent Login for RingCX Salesforce Agent

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Expand Dashboard Widget to full detailed view

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Sky supported this idea  · 

  13. Update Agent State in Real-Time Dashboard of Analytics

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  14. Being able to change an agents status through the Real Time Dashboard

    19 votes
    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  15. RingCX Dashboard Overview

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Have numbers show up as "From" on RollOver calls.

    28 votes
    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Unable to fast forward or rewind while listening to call recordings

    8 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  18. RingCX - Option not to count outbound queue calls within inbound reporting stats

    25 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  19. Dual Channel Recording in MVP, UK

    5 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sky supported this idea  · 

  20. Real-Time Queue Status Visibility for Agents

    41 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Sky supported this idea  · 
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