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Settings and activity

289 results found

  1. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    13 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  2. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    15 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  3. Workflow IVR menu to text on screen

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  4. RingCX IVR press path report

    20 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  5. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  6. RingCX bulk upload on phonebook

    17 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  7. Upgrade RingCX Phonebook to detect details when a person from the phone book calls.

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  8. Cancelling a requeued call

    40 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  9. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  10. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    26 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  11. Feature Request: Display Call Recording Storage Usage in RingCX

    7 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  12. Keep AI notes going after switching a call from desktop to mobile and back

    13 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  13. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    20 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  14. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

    19 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  15. RingCX Time Based Callback-in-Queue Offering

    36 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  16. RingCX increase Decibels (dB)/Amplitude file "ringtone.wav

    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  17. Use "document.title" to change Tab title in Google Chrome to automatically update to reflect the current status (ringCx

    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  18. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  19. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

    11 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 

  20. Multiple level disposition

    7 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  · 
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