Settings and activity
55 results found
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3 votes
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5 votes
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2 votes
An error occurred while saving the comment -
3 votes
An error occurred while saving the comment 
Jessa Remo
commented
Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.
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2 votes
An error occurred while saving the comment Jessa Remo
commented
Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.
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4 votes
An error occurred while saving the comment Jessa Remo
commented
Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibility information and the dial pad should be an edit box so that the number keys can be used to enter in digits rather than using the arrow keys to find the proper digit to enter.
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5 votes
An error occurred while saving the comment Jessa Remo
commented
I would like to suggest that the video recordings and text transcripts be backed up in the archiver feature as well.
An error occurred while saving the comment Jessa Remo
commented
I would like to suggest that the video recordings and text transcripts be backed up in the archiver feature as well.
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9 votes
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41 votes
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343 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users -
7 votes
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2 votes
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6 votes
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36 votes
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5 votes
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18 votes
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13 votes
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6 votes
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3 votes
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42 votes
An error occurred while saving the comment Jessa Remo
commented
Capability to sync contacts to Cisco phonesIt would be easier if contacts can also be sync to phones.
There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.