← RingCentral Ideas

Settings and activity

62 results found

  1. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    16 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Malcolm shared this idea  · 

  2. Phone Books to allow import of contacts

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  3. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    42 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  4. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  5. Disposition Export/Import - Manager

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  6. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Malcolm supported this idea  · 

  7. Auto answer management options separately for inbound and outbound calling

    39 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Malcolm commented  · 

    Autoanswer must be enabled in the agent/supervisor settings to accept outbound campaign calls. Customers do not want this feature enabled for inbound calls, making it a crucial requirement to differentiate between the two.

    Malcolm supported this idea  · 

  8. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    21 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  9. Impersonated admin showing incorrectly in the audit trail

    15 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Malcolm supported this idea  · 

  10. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm shared this idea  · 

  11. Persist - Add support for Germany

    17 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Malcolm supported this idea  · 
    An error occurred while saving the comment
    Malcolm commented  · 

    100% must have. I have worked with many public sector/critical infrastructure customers in Germany and local on site redundancy is always a day 1 requirement in RFPs'.

  12. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  13. dashboards data refresh time

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Malcolm commented  · 

    Absolutely, 75% of customers on projects are asking for this.

  14. Enhance Agent States

    45 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Malcolm supported this idea  · 

  15. Display User Extension Number When Transferring From RingCX To RingEX

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Malcolm commented  · 

    Very good idea and would provide a much better user experience for EX users!

    Malcolm supported this idea  · 

  16. In-Queue-Callback Number Restriction To Prevent Misuse

    26 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Malcolm shared this idea  · 

  17. Presence sync bidirectional visual delay

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Malcolm supported this idea  · 

  18. Translation UX

    14 votes
    1 comment  ·  Events & Video » Webinar  ·  Admin →
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    Malcolm supported this idea  · 

  19. Tranlsate closed captioning

    16 votes
    3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Malcolm supported this idea  · 

  20. Ring Central Video is too Resource Intensive

    48 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Malcolm supported this idea  · 
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