Settings and activity
115 results found
-
39 votes
Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.
https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/
Malcolm
supported this idea
·
-
2 votesMalcolm
supported this idea
·
-
2 votesMalcolm
supported this idea
·
-
22 votes
An error occurred while saving the comment Malcolm
supported this idea
·
-
33 votes
Interactions coming through the Queue voicemail channel provide transcripts now
Malcolm
supported this idea
·
-
10 votes
Added Engage Messaging channel settings:
- Allow web visitors to send attachments
- Allow agents to send attachments
An error occurred while saving the comment Malcolm
commented
This can be requested and disabled through RingCentral support, and alternatively, by manipulating the CSS styles for the chat channel so that the upload button is hidden for clients.
I would, however, like to see two toggles introduced per channel where this can be disabled/enabled for both clients and RingCX agents as there may be a requirement to upload an attachment as a RingCX agent but restrict uploads from the client side, which potentially poses a security risk.
Malcolm
supported this idea
·
-
31 votesMalcolm
supported this idea
·
An error occurred while saving the comment Malcolm
commented
We also need the same functionality for email. This is a must-have, as restricting access to inbound also needs to be applied to the same audience for manual outbound messaging.
-
14 votesMalcolm
supported this idea
·
-
17 votesMalcolm
supported this idea
·
-
Do not change agent status to Available once the call is over, when agent was initially unavailable.
40 votesMalcolm
supported this idea
·
-
28 votesMalcolm
supported this idea
·
-
125 votesMalcolm
supported this idea
·
-
33 votesMalcolm
supported this idea
·
-
30 votesMalcolm
supported this idea
·
-
36 votesMalcolm
supported this idea
·
-
26 votesMalcolm
supported this idea
·
-
8 votesNeeds More Information · 1 comment · RingCX » Automated outbound dialing, campaign & lead mngmt · Admin →Malcolm
supported this idea
·
-
3 votesMalcolm
supported this idea
·
-
5 votesMalcolm
supported this idea
·
-
146 votesMalcolm
supported this idea
·
This is a must-have standard functionality most contact centre solutions provide today. When capturing the email address of the client during the interaction, we would want to either automatically send the transcript of the conversation to the client when the agent solves and closes the interaction or show an option to email asking the client to confirm/update/enter their desired email address.