← RingCentral Ideas

Settings and activity

99 results found

  1. Disable Cross-Site Access Management by Default

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  2. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    4 votes
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    Homert shared this idea  · 

  3. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Homert supported this idea  · 
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    Homert commented  · 

    Description:
    Currently, RingCentral voicemail boxes have the following limitations:

    Each voicemail box can have a maximum of 15 co-recipients.

    Each user can be a co-recipient of up to 5 voicemail boxes.
    Many customers, especially those in management or HR roles, require voicemail notifications to be accessible to a larger group. A common use case is for an employee call-in line, where multiple managers or supervisors need access to voicemails for absence tracking.

    Feature Request:

    Increase the co-recipient limit per voicemail box beyond 15 users.
    Allow greater flexibility in assigning users to multiple voicemail boxes.
    Alternatively, provide an option to send voicemail notifications to a distribution list without individual user limits.

    This enhancement would help businesses improve workflow efficiency, particularly in team-based environments where multiple managers must oversee voicemail reports.

  4. Sync RingCentral Desktop Application With RingCX

    225 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert supported this idea  · 

  5. Spoofing caller id while Porting In

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  6. Hot Desk Phone to Paging Only group

    7 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert supported this idea  · 

  7. Live monitoring from RingCentral Admin portal of a extension/user.

    5 votes
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    Homert supported this idea  · 

  8. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  9. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes
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    Homert supported this idea  · 

  10. Feature Request – SMS / Campaign History Activity Tracker

    10 votes
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    Homert shared this idea  · 

  11. Feature Request – Customizable User Manager Permissions for User Groups

    4 votes
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    Homert shared this idea  · 

  12. Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Homert shared this idea  · 

  13. Request Option to Select Ring Central Contact Center /North America

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Feature Request: Rules Engine for RingCX

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  15. Feature Request – Allow Support Agents to Remove Email Addresses Upon Request

    3 votes
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    Homert shared this idea  · 

  16. Feature Request – Ability to Broadcast Updated Number Location

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  18. Feature Request: Enhanced Support for Deskphones in User Settings Templates

    2 votes
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    Homert shared this idea  · 

  19. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Homert supported this idea  · 

  20. Feature Request: Enable Call Recording on External Transfers to RingCX

    4 votes
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    Homert shared this idea  · 
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