Settings and activity

118 results found

1. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  Jun 11, 2025

2. Case Severity

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  Jun 11, 2025

3. Feature Request: Enable Toll-Free to Toll-Free Call Support

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   Homert Tabuyan shared this idea  ·  Jun 11, 2025

4. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  May 31, 2025

5. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

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   New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  May 29, 2025
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   Homert Tabuyan commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

   Customer also requested that Numbers assigned to ATA for FAX purposed must generate a FAX tone when number is called. IT should not introduce a Ringtone like it is being forwarded to Deskpone.

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6. RingCX Feature Enhancement | Allow Administrator to change User Role from Analyst to Editor

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Homert Tabuyan shared this idea  ·  May 23, 2025

7. Check another user's messages using Admin Password or Master Password

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  May 16, 2025

8. AI follow-up emails in RingSense CX

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   8 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  May 15, 2025

9. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   45 votes

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   New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Homert Tabuyan supported this idea  ·  May 15, 2025

10. caller ID

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  May 14, 2025

11. Feature Request – RingCX Queue Templates for General Settings and Queue Events

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 14, 2025

12. Rinsense for RingCX icon RingCentral app

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 10, 2025

13. Queue Event Configuration – Audio File Duration and Playback Count

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 8, 2025

14. Feature Request: Support for Agent/AI Summaries with RC App as Agent Leg

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  May 6, 2025

15. RingCX eature Enhancement Endorsement: Independent Auto Answer Settings for Predictive Dialer and Inbound Calls

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  Apr 22, 2025

16. User last login history in RingEX

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  Apr 21, 2025

17. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    82 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  Apr 9, 2025

18. Feature Request – IVR Option in RingCX Broadcasting

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  Apr 4, 2025

19. Feature Request: Call Queue Configuration Export

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert Tabuyan shared this idea  ·  Apr 2, 2025

20. Disable Cross-Site Access Management by Default

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert Tabuyan supported this idea  ·  Mar 27, 2025