Settings and activity

170 results found

1. Feature Request – Administrative Access for RingCentral Support in RingSense

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 15, 2025

2. RingCx | Allow Error / Default Routing for JavaScript Nodes in Workflow Editor

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 14, 2025

3. Feature Request: Granular Call Monitoring Permissions for Agent Role

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 8, 2025

4. RCX Feature Request: Auto-Assign Supervisor Access Based on Group Membership

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 5, 2025

5. Ability to change voice mail email notifications

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 25, 2025

6. Feature Request: Continue MFA Support for VOIP Numbers

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Sep 25, 2025

7. Ability to export international calling list from the Admin Portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 4, 2025

8. Have Customer Service Record (CSR) available on the Service Web

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 3, 2025

9. Feature Request – Easier Access to RingCentral Video Meeting Data (Attendee List & Info)

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Aug 15, 2025

10. Recover call recordings for past 90 days

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jul 25, 2025

11. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 24, 2025

12. 💡 Feature Request: Conditional Call Routing for Supervisors Within Shared Queue

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 18, 2025

13. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 11, 2025

14. Case Severity

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jun 11, 2025

15. Feature Request: Enable Toll-Free to Toll-Free Call Support

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 11, 2025

16. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 31, 2025

17. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

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    New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 29, 2025
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    Homert commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

    Customer also requested that Numbers assigned to ATA for FAX purposed must generate a FAX tone when number is called. IT should not introduce a Ringtone like it is being forwarded to Deskpone.

    Save Submitting...

18. RingCX Feature Enhancement | Allow Administrator to change User Role from Analyst to Editor

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 23, 2025

19. Check another user's messages using Admin Password or Master Password

    9 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 16, 2025

20. AI follow-up emails in RingSense CX

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

    
    

    See the attached GIF

    Homert supported this idea  ·  May 15, 2025