Settings and activity

185 results found

1. Automatic Call Recording Pause When Agents Begin Payment Collection (PCI Auto-Protection)

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 20, 2025

2. Feature Request: Block Unwanted Numbers from Sending SMS/MMS

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 19, 2025

3. RingCX Email/Chat Channel to support for file formats: .ies .arc2 .dxf

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 18, 2025

4. Support Flying Voice Device for Assisted Provisioning

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 13, 2025

5. Optimize RingCX Integration for Citrix Environments

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 10, 2025

6. Allow Admins to see the IP Address or Network where users sign in

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 9, 2025

7. Feature Request: Add Reporting for Abandoned Chats in RingCX

   8 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 6, 2025

8. Get more integrations for interactions like Giphy

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Nov 2, 2025

9. Feature Request: “Mask Audio” Button in RingCX Dialer

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 27, 2025

10. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    27 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!

    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

    Homert supported this idea  ·  Oct 22, 2025

11. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    35 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Oct 22, 2025

12. Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 20, 2025

13. 📌 Feature Request: Ability for Agents to Escalate Calls via Form that Triggers Email Notifications

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 20, 2025

14. Full Agent Login Time Reporting Capabilities

    53 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Oct 20, 2025

15. Feature Request – Export/List of Extensions with Voicemail Status

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 16, 2025

16. Feature Request – Administrative Access for RingCentral Support in RingSense

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 15, 2025

17. RingCx | Allow Error / Default Routing for JavaScript Nodes in Workflow Editor

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 14, 2025

18. Feature Request: Granular Call Monitoring Permissions for Agent Role

    27 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 8, 2025

19. RCX Feature Request: Auto-Assign Supervisor Access Based on Group Membership

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 5, 2025

20. Ability to change voice mail email notifications

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Sep 25, 2025