Settings and activity

126 results found

1. Feature Request: Rules Engine for RingCX

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Feb 24, 2025

2. Feature Request – Allow Support Agents to Remove Email Addresses Upon Request

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Feb 19, 2025

3. Feature Request – Ability to Broadcast Updated Number Location

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jan 29, 2025

4. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jan 28, 2025

5. Feature Request: Enhanced Support for Deskphones in User Settings Templates

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jan 28, 2025

6. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Jan 16, 2025

7. Feature Request: Enable Call Recording on External Transfers to RingCX

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jan 16, 2025

8. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Homert supported this idea  ·  Dec 24, 2024
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   Homert commented  ·  Dec 24, 2024  ·  Edit…  ·  Delete…

   Please apply thi feature to RIngCX as well.

   Save Submitting...

9. Feature Request: Restrict User Login to RingCentral Mobile App

   16 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Dec 24, 2024

10. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 24, 2024

11. Feature Request: Default Site Setup Templates

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 19, 2024

12. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 16, 2024

13. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 16, 2024

14. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a global as well as individual level:

    • Actionable visibility: Unlock scorecard performance and rank order agents
    • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
    • Business impact: Exportable reports enable trend analysis and informed decisions

    You can find more details in the attached screenshot

    Homert shared this idea  ·  Dec 10, 2024

15. Adding Guam phone number

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Dec 5, 2024

16. reporting to show who is the manager of all call queues

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Dec 4, 2024

17. Automated Transition Plan: Legacy App to RingCentral App

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 4, 2024

18. Feature Request: Enable Admin Access to Configure SCP Parameter 1201

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Nov 26, 2024

19. Restrict Email Updates to Authorized Domains in User Profile

    13 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Nov 14, 2024

20. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Nov 13, 2024