Settings and activity

41 results found

1. RingCX unmute author

   8 votes

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   New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Jan 19, 2025

2. DND on RC Mobile App Only

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kristopher John shared this idea  ·  Jan 18, 2025

3. Show an account's entire list of user groups from the user extension level

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristopher John shared this idea  ·  Jan 16, 2025

4. Dashboard for agents and supervisors in RingCX

   83 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Jan 13, 2025

5. Improve Recording Playback Audio Quality From Service Web

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   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Dec 20, 2024

6. Add ring group to call queues

   25 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Sep 1, 2024

7. Wants to see the dial pad in the center of the screen

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Aug 1, 2024

8. RingEx Desktop App change functionality

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Jul 25, 2024

9. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  May 16, 2024

10. Add Metrics and Data Values in Custom Reports

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Kristopher John shared this idea  ·  Feb 1, 2023

11. Call Tracing/Blacklisting Service like *57 from other carriers

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristopher John shared this idea  ·  Apr 1, 2023

12. Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kristopher John shared this idea  ·  Sep 21, 2023

13. Bulk Update User Settings

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Call Masking for credit card transactions need to be available for mvp plans.

    40 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Allow download of all extensions

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    20 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Bulk Enable Users after Locked out by fail login attempts

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Send Fax through FastFax integration

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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19. Ability to select what user's can see as an outbound caller ID on their RC application

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Report of Users on a User Template

    21 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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