Settings and activity
6 results found
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1 vote Kevin Lou Gaden
    
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         · Kevin Lou Gaden
    
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1,243 votesPlanned · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 respondedThis Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November. Thank you! An error occurred while saving the comment 
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2 votes Kevin Lou Gaden
    
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         · Kevin Lou Gaden
    
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218 votesNeeds More Information · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 respondedHello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer. Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or later RingCentral Mobile App: Version 22.1.10 or later RingCentral Phone App: Version… An error occurred while saving the comment  Kevin Lou Gaden
    
 commented Kevin Lou Gaden
    
 commentedannounced/warm transfer should show the caller ID of the customer being transferred and not the caller ID of the one transferringSIMILAR IDEAS: CUSTCOM-I-8250 
 and ENTCOM-I-48
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1 vote Kevin Lou Gaden
    
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         · Kevin Lou Gaden
    
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63 votes
 
        
SMS received to be routed to multiple mailbox instead of just one