Settings and activity

15 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

2. Create Tasks, Notes& files etc for calls

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

3. performance report excluding weekends

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

4. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

   60 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

5. Use Company Main Number as caller ID for texting from all extension for all users.

   61 votes

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   New  ·  13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

6. Enable AI transcription on Desk phone

   287 votes

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   Planned  ·  81 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

7. Call Park Notification Control in the RingCentral Desktop App

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   119 votes

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   Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Mar 27, 2025

8. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

   21 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joey shared this idea  ·  Aug 11, 2021

9. Extended waiting time while in queue

   15 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Please remove disabled & deleted users from any call flows/ring groups

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Call handling parity on Android and iOS

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

13. IVR change default greeting being played 3 times

    35 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Extend Expiration Date of Activation Email

    41 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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15. Add whisper before connecting from IVR node

    2 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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