Settings and activity

15 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

   1,242 votes

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   292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Joey supported this idea  ·  Aug 14, 2025

2. Create Tasks, Notes& files etc for calls

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

3. performance report excluding weekends

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

4. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

   51 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

5. Use Company Main Number as caller ID for texting from all extension for all users.

   33 votes

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   New  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

6. Enable AI transcription on Desk phone

   216 votes

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   Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2025

7. Call Park Notification Control in the RingCentral Desktop App

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   118 votes

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   Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Mar 27, 2025

8. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

   21 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joey shared this idea  ·  Aug 11, 2021

9. Extended waiting time while in queue

   15 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Please remove disabled & deleted users from any call flows/ring groups

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Call handling parity on Android and iOS

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Admins, learn how to set up this feature here!

13. IVR change default greeting being played 3 times

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Extend Expiration Date of Activation Email

    41 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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15. Add whisper before connecting from IVR node

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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