← RingCentral Ideas

Settings and activity

10 results found

  1. Call Park Notification Control in the RingCentral Desktop App

    52 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joey supported this idea  · 

  2. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    21 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joey shared this idea  · 

  3. Extended waiting time while in queue

    15 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  5. Please remove disabled & deleted users from any call flows/ring groups

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Call handling parity on Android and iOS

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Allow handling of multiple Call Queue calls

    114 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. IVR change default greeting being played 3 times

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Extend Expiration Date of Activation Email

    37 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. Add whisper before connecting from IVR node

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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