Settings and activity

23 results found

1. Auto answer management options separately for inbound and outbound calling

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   32 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Oct 2, 2024

2. Delay in the event after "Single Play Audio"

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   16 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Sep 11, 2024

3. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Jul 11, 2024

4. RCX - ability to unhold manually the call when requeue/transfer is cancelled

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Jul 10, 2024

5. RCX - ability to disconnect the 3rd party when using transfer or requeue

   7 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Jul 10, 2024

6. Enhance Agent States

   40 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Jul 9, 2024

7. Internal chat for supervisors and agents

   35 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle Jenkins responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Laurent supported this idea  ·  Jul 9, 2024

8. Percent calculation with filters - Business Analytics

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   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Jul 9, 2024

9. Analytics - ability to add calls routed to message only extension or announcement only extension.

   35 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Laurent supported this idea  ·  Jul 4, 2024

10. Presence sync bidirectional visual delay

    25 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  Jul 1, 2024

11. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  May 24, 2024

12. Position in Queue Announcement

    24 votes

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    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Laurent supported this idea  ·  May 22, 2024

13. Table on the performance reports should be filtered when selecting site

    8 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Laurent shared this idea  ·  May 29, 2023

14. Call Queue custom role

    18 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. CC - prebuilt report - ability to resize columns

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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16. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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18. Performance Reports - additional filter for office hours

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Composability - Fax

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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20. Show all Office 365 global address book addresses in the ACO, not just mailboxes

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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