← RingCentral Ideas

Settings and activity

32 results found

  1. Removing "change the status of an agent" without their consent

    10 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  2. call offers for the longest wait time

    152 votes
    New  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  3. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  4. hashtag # in RCX (IVRs and queue events)

    36 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  5. RingCX Digital Message Notification Improvements

    34 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  6. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    39 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  7. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    26 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  8. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    19 votes
    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  9. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  10. Auto answer management options separately for inbound and outbound calling

    41 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  11. Delay in the event after "Single Play Audio"

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  12. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  13. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  14. RCX - ability to disconnect the 3rd party when using transfer or requeue

    7 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  15. Enhance Agent States

    50 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  16. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Laurent supported this idea  · 

  17. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  18. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  19. Presence sync bidirectional visual delay

    33 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 

  20. Change agent state through Max Supervisor

    108 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Laurent supported this idea  · 
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