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Settings and activity

17 results found

  1. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    64 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Stephen commented  · 

    This became a big issue for us recently when we rolled out the new group SMS features. We previously had our customer-facing numbers assigned as Site Numbers, but we needed to switch them to Call Queue numbers to allow for group SMS access for the Call Queue members. When we made this switch, an unintended consequence was we could no longer set outbound caller ID with our User Settings templates.

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  2. Allow a Site Number to be used for group SMS, with a setting to specify a Call Queue to handle calls and SMS for that Site Number

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Stephen shared this idea  · 

  3. Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stephen supported this idea  · 
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  4. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stephen supported this idea  · 
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  5. Configure phone buttons for items other than Presence

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stephen supported this idea  · 
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  6. caller id of the caller for transferred calls

    62 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    21 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    30 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Show Original Callers Number in Caller ID when Transferring calls

    32 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Caller ID on Internal Transfers

    15 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Caller ID Information Pass Through with call Transfer, Internal and External

    57 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    68 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging  ·  Admin →
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  14. Custom Answering Rule: Add Recurring Events for Holidays

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stephen supported this idea  · 

  15. Account-Wide Holiday Settings and/or Holiday Templates

    251 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  16. Allow custom rules to be copied!

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Backup and Restore Point for Admin Portal setup data.

    22 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
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    Stephen commented  · 

    I would like to be able to back up and restore all configuration settings from the Admin Portal to a file, to be able to be restored in the event they are lost. This should include at the least everything in the Phone System menu, and User Settings Templates. We have spent many dozens of hours configuring our system, so we want to be sure we have all this information saved in case it is lost somehow.