← RingCentral Ideas

Settings and activity

16 results found

  1. Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stephen shared this idea  · 

  2. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stephen shared this idea  · 

  3. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    52 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Stephen shared this idea  · 

  4. Configure phone buttons for items other than Presence

    23 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Stephen shared this idea  · 

  5. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Caller ID Information Pass Through with call Transfer, Internal and External

    55 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    30 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. caller id of the caller for transferred calls

    52 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    21 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. Show Original Callers Number in Caller ID when Transferring calls

    28 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Caller ID on Internal Transfers

    15 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    67 votes
    Implemented  ·  0 comments  ·  Phone & Messaging  ·  Admin →
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  13. Custom Answering Rule: Add Recurring Events for Holidays

    30 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  14. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  15. Allow custom rules to be copied!

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Backup and Restore Point for Admin Portal setup data.

    18 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
    An error occurred while saving the comment
    Stephen commented  · 

    I would like to be able to back up and restore all configuration settings from the Admin Portal to a file, to be able to be restored in the event they are lost. This should include at the least everything in the Phone System menu, and User Settings Templates. We have spent many dozens of hours configuring our system, so we want to be sure we have all this information saved in case it is lost somehow.