Settings and activity

58 results found

1. Allow for control of the various HID devices like Headsets and Clickshare

   10 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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2. Pop up window for Internal Messaging

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. Status Share can be seen under HUD and once the DND is off, it will clear the status share

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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4. Call Queue Pick up on Mobile app

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. have the capability of choosing less Play announcement for IVR

   8 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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6. Looking to see Custom Status in HUD without having to click the profile picture

   46 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now available! Please ensure you are on the latest version of the app.

7. Tracking offline and online time in RC Status

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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9. Change display information for incoming calls

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Change the label in RingCentral Video Meeting

    8 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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11. Adjust how missed calls are categorized for group calls

    473 votes

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    60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

12. Play Announcement enabled on Stand alone app and web

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Notification for threshold on data retention.

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Ability to turn off call quality survey for agents.

    40 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

16. Notifications: Task assigned/reassigned to me

    83 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Lynce commented  ·  Jul 13, 2022  ·  Edit…  ·  Delete…

    When a task it created, there should be an option to sent notification through email or to have at least a pop-up notification from RC Mobile and Desktop App on the set due date of the task.

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17. Add Admin's desktop app as ring option

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Add Status Emoji next to name

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Oct 12, 2021  ·  Edit…  ·  Delete…

    To be able to share custom status that would show in the HUB and in the contacts, not just in the messaging thru the RC App.

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