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Settings and activity

11 results found

  1. Show Original Callers Number in Caller ID when Transferring calls

    21 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    ER Evac shared this idea  · 

  2. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

    10 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  3. Hide Contacts from RingCentral Contacts List

    51 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  4. Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

    4 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. IVR Reporting on options

    22 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    ER Evac commented  · 

    Very good suggestion. We are expanding our IVR options to 2 of our major campuses. It would be great to get IVR press paths reporting option to know how often customers are making certain selections. This way we can tailor our menu to introduce options that are most commonly selected by our customers.

  6. Analytics - IVR key presses as a KPI option

    31 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Call Forwarding to extensions

    26 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Hide a user or call queue from Directory

    15 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Simplify call forwarding procedure

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. Hide User listing in directory

    34 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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