Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
zzOperator Rollover 2
shared this idea
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Hi Josh, this should now be available. If Company Directory settings are not enabled on your account, a support ticket will need to be submitted: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html. The steps to access will be open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".
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Josh
commented
@Jessica Hernandez any update on the GA release since April 21? We have a queue we'd like to hide in the directory but I'm not seeing any toggle at this time.
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Okay, sorry all! Some wires got crossed, this is not GA yet. I've put the status in 'planned' and will update to 'implemented' once it is available for everyone.
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Hey, Bob - let's take this offline and see if we can't get you some support from your account manager and address these other items. Contact the Ideas Team at Ideas@RingCentral.com
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Bob
commented
Jessica,
I went to support and asked them to turn those settings for me. They would not do that for me and said they���d have to get my manager to call me about it.
What gives? Not a word from my manager.
Now I see your response to CUSTCOM-I-592 Hide a user or call queue from Directory. The only call queue details I can find is under Phone System/ Group/Call queue details and I don���t see ���option Include Call Queue in Company Directory". Hate to sound dense but this is confusing.
Also, I got an Account Information email regarding a one time charge for ���Calling Credits Package ��� Auto Purchase��� for $23.61 including taxes. Does this have anything to do with this new feature?
Bob L Feezor
ExecuBusiness Centers
704-944-3109
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Hi everyone, This is available now. To implement: open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".
