Settings and activity

52 results found

1. Enable/Disable OnDemand Call Recording by user (not system wide)

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 28, 2025

2. Set up auto responses on SMS when the number is from outside Ring Central numbers

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Christine shared this idea  ·  Aug 26, 2025

3. Add a number to an existing group SMS

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 21, 2025

4. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   115 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 21, 2025

5. RCX | S3 bucket retention

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 20, 2025

6. Hold Feature Enhancement

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 14, 2025

7. Display Agent Call Hold Status and Duration in Supervisor Dashboard

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 14, 2025

8. RingCX Voicemail to Digital Queue

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 12, 2025

9. Logging into Multiple RingCX Platforms

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christine supported this idea  ·  Aug 7, 2025

10. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Aug 6, 2025

11. RingCX Outbound SMS -- Cannot see messages until they are replied to

    6 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Aug 6, 2025

12. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Aug 4, 2025

13. Quality of Service (QoS) Portal for RingCX Calls

    83 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Jul 30, 2025

14. Message only extension capability to have Email-to-Fax and Fax transmission Result notification

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Jul 28, 2025

15. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Jul 24, 2025

16. Mobile app as endpoint of RingCX

    40 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Jul 2, 2025

17. Allow agents to block number in RingCX

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Jun 23, 2025

18. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Can we have a screenshot or a video explaining the problem? Omni-channel agents can't receive digital interactions if the agent is busy with a call.

    Christine supported this idea  ·  Jun 23, 2025

19. Extend RingCX Call History View to 30 Days

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christine supported this idea  ·  Jun 10, 2025

20. For Engage Digital - Add action to perform another check so it will not pushed to that agent who then has to transfer

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Edit…  ·  Delete…  ·  Admin →
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    Christine shared this idea  ·  May 28, 2025