Settings and activity

11 results found

1. Enable phones to call deaf persons on RELAYUK 18001

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Michael shared this idea  ·  Jul 22, 2022

2. Allow monitoring on emergency 999/112 calls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Michael shared this idea  ·  Jul 22, 2022

3. Sync with Quickbooks

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   Needs More Information  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Incognito Incompatible with Dark Mode

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Add On-Demand Pre-recorded Disclaimer Option

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. call waiting longer than 15 min & customise the number of callers in a call queue

   31 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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7. Automatic call recording for calls originating from an IVR

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Playing Recordings During Call

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Transcription of recorded phone calls

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Ability to select "Call Me" Feature option in advance of meetings or default setting

    3 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.