call waiting longer than 15 min & customise the number of callers in a call queue
PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do not want a minimum of 5 callers in the queue , in this case only 1-2 callers. When you have a minimum of 5 callers & only 1-2 staff taking calls the result is that callers can be waiting longer than 15 min the queue2. Because of the problems with point 1 we need to able to set the maximum waiting time to a customisable value e..g 30min, 45min, 60min etc.something up to the user
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Lanica Anne
commented
Option to increase max callers allowed in queue to 30-50 callers and max wait time to up to 30 mins