Settings and activity
11 results found
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2 votes
An error occurred while saving the comment 
Elyse
supported this idea
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5 votes
An error occurred while saving the comment Elyse
commented
This is sorely needed, I need to be able to give managers access to some queues, users, and templates but not ALL queues, users, and templates. PLEASE.
Elyse
supported this idea
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197 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Elyse
commented
Agree, I just discovered one of my templates was changed and confirmed with support there is no way to tell when it was changed and who did it. All I can see is successful application of the template. In this case I found the issue because someone had changed the template to where it did not overwrite any settings, and I was thus unable to apply it. I have templates for each of my offices that overwrite: caller ID, hold messaging, e-911 address, and presence. These are critical to our phone operations. If someone was changing settings in there for any reason whether malicious or careless, I don't really have any way to know.
Elyse
supported this idea
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9 votesElyse
shared this idea
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10 votesElyse
shared this idea
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7 votesElyse
shared this idea
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1 vote
An error occurred while saving the comment Elyse
commented
Is there any reason you are not using the RingCentral app? I would recommend doing that instead of forwarding to your cell, that way you will easily know that anything coming through the app is a work call, and will see the caller ID. If you're getting calls through a queue then you would also need to make sure the queue is set to display that information as there are a few options for what is displayed for incoming calls.You're going to run into problems distinguishing the calls AND seeing the caller ID if you are forwarding calls directly to your cell, as you have described. You can set your calls to show the inbound caller ID instead of the called number, but then they won't be easily distinguishable as work calls.
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30 votes
An error occurred while saving the comment Elyse
commented
This has been resolved with the Remote User Management feature. Hurray! https://ideas.ringcentral.com/ideas/CUSTCOM-I-1260
An error occurred while saving the comment Elyse
commented
Great idea, this would help us a lot as well.
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63 votes
An error occurred while saving the comment Elyse
commented
we want custom emojis! pretty please. it will be a fun feature to ease the planned transition from our current internal messaging app.
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4 votes
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7 votes
We really need this feature, I need to restrict access so that managers are not able to effect other offices/regions users and queues.